Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Kanban Tool. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
If you're an Office 365 shop, the To Do app is a life saver (login to your email in the web, click apps on the left side, and then click To Do). There's also https://kanbantool.com/ which has a free tier. Source: over 1 year ago
Write it all down in a planner (hard copy or digital- I prefer paper because my pen-brain connection is stronger). Need to reply to an email? Schedule it for Thursday at 10am. Call a friend? Put it on the books with a time. Trash goes out on Tuesdays? Make a note with a checklist for Monday nights. For big projects with lots of steps, I use a free web-based project management tool (kanbantool.com) and project time... Source: almost 2 years ago
Kanbantool.com — Kanban board-based project management. Free, paid plans with more options. - Source: dev.to / almost 3 years ago
Also ask the developer how they want to work, and if there is a software they like to use to facilitate the work. Are they Kanban? Scrum? Waterfall? Watch a video or two on the do's and don't of the one method the Dev wants to use, so you know what to expect if your developer asks you for a "Story" or a "Task" or a "Ticket" or if you need to 'clarify acceptance criteria', which is literally what I was doing at... Source: about 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
KanbanFlow - KanbanFlow is a Lean project management tool allowing real-time collaboration between team members. Supports the Pomodoro technique for time tracking.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.