Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
As a mini-blog, it is a nice alternative for Medium to publish and share information about programming.
However, the community and the organization are biased toward social justice (and they are open to it). You can read its Code of Conduct, it is so vague and politically leads (I prefer a term of service because it defines fair rules for everybody). So it alienates developers that we don't care about politics in pro of people that want to talk about any other topic such as sexuality, how women are unprivileged, and such. It even mandates to use inclusive language. Good grief.
My main complaint is the quality of the community. It is not StackOverflow (so we don't want to ask for an answer here), and most of the top topics are clickbait, such as "how to become a rockstar developer in ... days", "100 tips to become a better programmer" (and it doesn't even talk about programming).
Technically this "mini blog" site allows us to use markdown, and it is okay. However, the whole experience is really basic. Even the template is ugly.
Based on our record, DEV.to seems to be a lot more popular than Freshdesk. While we know about 395 links to DEV.to, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I recently developed the initial version of Obsidian DEV Publish Plugin, a plugin that enables publishing Obsidian notes as articles on DEV. The first prototype was developed during a ~4 hour live stream. - Source: dev.to / 1 day ago
Note: The inventory.yml file is not shared since that depends on the actual environment So it will be different for everyone. If you want to learn more about the inventory file Watch the videos on YouTube or read the written version on https://dev.to. Links in The video descriptions on YouTube. - Source: dev.to / 17 days ago
Also, follow DevOps best practices on Dev.to and explore the Jenkins Documentation. - Source: dev.to / 7 days ago
I’ve been active on twitter for about a week now. It’s still kind of new to me but something really cool happened yesterday. DEV.TO put one of my daily blogs in one of their tweets, they have like 300k+ followers, I couldn’t believe it. Very very cool, thanks a lot 🙏. - Source: dev.to / 8 days ago
Now let's try to create a URL. Assuming the Url model is already created, we expect that calling Url.create(long: 'https://dev.to') will return a Url object with both long and short attributes populated. However, by default, this won't happen because Rails expects that after a record is created, only the ID and timestamps can change, so it doesn't update other attributes. To make this work, I will redefine the... - Source: dev.to / 9 days ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Medium - Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Hashnode - A friendly and inclusive Q&A network for coders