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ControlUp Real-time VS Freshdesk

Compare ControlUp Real-time VS Freshdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ControlUp Real-time logo ControlUp Real-time

ControlUp Real-time is a powerful solution that provides seamless, useful dashboards to identify and solve problems encountered in virtual desktops and applications of users.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • ControlUp Real-time Landing page
    Landing page //
    2023-10-04
  • Freshdesk Landing page
    Landing page //
    2022-01-28

ControlUp Real-time features and specs

  • Real-time Monitoring
    ControlUp provides real-time monitoring capabilities that enable IT teams to detect and address issues immediately. This helps in maintaining optimal system performance and reducing downtime.
  • User-friendly Interface
    The platform features an intuitive interface that simplifies the monitoring process for IT professionals, allowing them to easily navigate through various metrics and dashboards.
  • Comprehensive Insights
    ControlUp offers detailed insights into the IT environment, including virtual desktops, servers, and applications, helping teams make informed decisions based on accurate data.
  • Scalability
    The solution can scale with the organization's needs, accommodating both small and large IT environments efficiently.
  • Quick Issue Resolution
    With its fast alerting and root cause analysis, ControlUp helps IT teams resolve issues rapidly, minimizing the impact on end-users.

Possible disadvantages of ControlUp Real-time

  • Cost
    For small businesses or organizations with tight budgets, ControlUp's pricing may be considered high.
  • Complexity for New Users
    New users might find the extensive features overwhelming initially, requiring a learning curve to fully utilize the system.
  • Resource Intensity
    The tool can be resource-intensive, potentially impacting performance on lower-end hardware or smaller infrastructure setups.
  • Integration Challenges
    Some users may experience challenges when integrating ControlUp with existing IT systems or third-party applications.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

ControlUp Real-time videos

+ Add

[WEBINAR] Get to Know ControlUp Real-Time DX v8.6.5!

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to ControlUp Real-time and Freshdesk)

ControlUp Real-time

Freshdesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Services
100 100%
Online Services
0% 0
Help Desk
1 1%
Help Desk
99% 99

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ControlUp Real-time and Freshdesk

ControlUp Real-time Reviews

We have no reviews of ControlUp Real-time yet.
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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ControlUp Real-time mentions (0)

We have not tracked any mentions of ControlUp Real-time yet. Tracking of ControlUp Real-time recommendations started around Mar 2022.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing ControlUp Real-time and Freshdesk, you can also consider the following products

Dell Technologies APEX - Dell Technologies APEX is a platform that delivers excellent cloud experiences to major businesses in the world.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cruz RMM - Cruz RMM is an ideal solution for Managed IT service providers on the lookout for a remote management product to mechanize and track the operations of their user base.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

INETu Cloud Hosting - Peak 10 + ViaWest is now Flexential. We deliver secure and compliant IT infrastructure services including colocation, cloud, connectivity and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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