Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Albert might be a bit more popular than Freshdesk. We know about 16 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
And, albert https://albertlauncher.github.io/ would be the default spotlight alternative, but in my experience it's not that snappy and doesn't behave exactly as you'd expect. Imo the default gnome search function is fine. Source: about 1 year ago
It took quite some time, but after years of overhaul, testing, and patching I'd like to introduce Albert. New features (since 0.18) include an abstract plugin system, custom triggers, an API which got more developer friendly and of course feature rich for both C++ and Python plugins, plugins come with more features, search is even faster, UI is nicer, Qt6, C++20… Give it a try and let me know what you think. Source: over 1 year ago
Https://albertlauncher.github.io/ The demonstrations there confirm searching, and way more than I can do justice here. - Source: Hacker News / over 1 year ago
Check out albert. They do it prefectly. https://albertlauncher.github.io/. Source: almost 2 years ago
> switched away from macOS To Linux by any chance? See https://albertlauncher.github.io. - Source: Hacker News / almost 2 years ago
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