Folge Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Folge mentions (8)

• Is there a platform, AI or otherwise that can help me create process documentation from a mess faster?

  You can take a look at https://folge.me - app for creating step by step guides and tutorials. Source: 12 months ago

• Looking for some kind of technical documentation editor

  I apologize for the shameless promo, but I have been working on an app that does exactly what you want - https://folge.me/ . It is a desktop app for creating instructions, step-by-step guides, and capturing workflows. A one-time price, no subscriptions, and a fully offline app available for both Mac and Windows. Source: about 1 year ago

• Ask HN: What have you created that deserves a second chance on HN?

  For the past three years I have been working on a desktop app for creating step by step tutorials, guides, documentation, walkthroughs etc. It captures your workflows while you work and outputs it in one of 7 formats, such as pdf, doc, json, markdown and more. https://folge.me. - Source: Hacker News / over 1 year ago

• Ask HN: Anyone making a living building desktop applications?

  Working on https://folge.me app for creating documentation and step by step guides ( basically an advanced screenshot tool with editor and many export options). One-time license, and no recurring charges, app brings in around 400-500 EUR (500-600 USD) per month. - Source: Hacker News / over 2 years ago

• Ask HN: Those making $500/month on side projects in 2022 – Show and tell

  Working on https://folge.me - desktop app for creating step by step tutorials and guides. Unlike modern SaaS businesses I decided to charge one time price, which makes revenue very unpredictable, but usually keeping around 400-500 USD per month. - Source: Hacker News / over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago