Software Alternatives, Accelerators & Startups

FocusMe VS LiveAgent

Compare FocusMe VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

FocusMe logo FocusMe

The website blocker you can't cheat

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • FocusMe FocusMe main window โ€” the Plans dashboard
    FocusMe main window โ€” the Plans dashboard //
    2026-04-14
  • FocusMe Adding websites to the blacklist
    Adding websites to the blacklist //
    2026-04-14
  • FocusMe A completed AI Coach report
    A completed AI Coach report //
    2026-04-14
  • FocusMe The Break Screen during an active break
    The Break Screen during an active break //
    2026-04-14
  • FocusMe Settings โ€” General tab
    Settings โ€” General tab //
    2026-04-14

FocusMe is the most powerful website and app blocker available. Unlike browser extensions that can be easily disabled, FocusMe blocks at the system level across all browsers.

Key features: - Enforced Mode โ€” the strongest bypass protection of any website blocker - AI Productivity Coach โ€” personalized daily/weekly reports with one-click plan recommendations - Enforced Screen Breaks โ€” full-screen overlay with skip protection and minimum break times - Flexible Time Limits โ€” set per-site daily budgets (e.g. 30 min of Reddit per day) - Launch Limits โ€” restrict how many times per day you can open distracting apps - Pomodoro Timer โ€” built-in work/break cycles with floating timer window - CLI Automation โ€” start, stop, and list plans from the command line - Plan Library โ€” community templates you can import with one click - Block YouTube Shorts & Facebook Reels without blocking the rest of the site - Pause Limits, Stop Delays, Random Character Challenges, Plan Hardening

Works on Windows 11/10/8/7, macOS, Linux, and Android. Browser extensions for Chrome, Edge, Firefox, Brave, Opera, and Vivaldi.

Trusted by 10,000+ users. Rated 4.8/5 on Trustpilot with 800+ reviews. Free trial available.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

FocusMe

$ Details
paid Free Trial $6.95 / Monthly
Platforms
-
Release Date
-
Startup details
Country
United Kingdom
State
London
City
England
Founder(s)
Jon Rumens
Employees
50 - 99

FocusMe features and specs

  • Enforced Mode
    the strongest bypass protection of any website blocker
  • Flexible Scheduling
    Users can schedule focused work sessions and breaks with advanced customization options, which helps in maintaining a balanced work routine.
  • Pomodoro Time
    built-in work/break cycles with floating timer window
  • User Metrics and Reports
    FocusMe provides detailed reports and statistics on user activity, helping users to analyze and improve their productivity patterns.
  • Strong Security
    The software includes features like forced mode and password protection to prevent users from bypassing restrictions easily.

Possible disadvantages of FocusMe

  • Cost
    FocusMe is a paid service with subscription plans, which might be a barrier for some users who are looking for a free solution.
  • Learning Curve
    The wide array of features can be overwhelming for new users, requiring a learning period to fully understand and utilize the software effectively.
  • Potential Over-Restriction
    Intensive blocking settings might inadvertently hinder necessary tasks or access to websites and apps needed for work.
  • Mobile Limitations
    The functionality on mobile platforms may not be as powerful or seamless as on desktop versions, potentially limiting its usefulness for mobile-heavy users.
  • Occasional Software Bugs
    Some users may experience technical glitches or bugs, particularly after updates, which can temporarily disrupt productivity efforts.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of FocusMe

Overall verdict

  • FocusMe is generally considered a good tool for those who need assistance with self-discipline and concentration. Its comprehensive feature set and flexible options make it a strong contender in the productivity software market.

Why this product is good

  • FocusMe is designed to enhance productivity by blocking distracting websites and apps, helping users maintain focus on their tasks. It offers features like scheduling, time tracking, and breaks management, which can be particularly beneficial for individuals struggling with maintaining concentration in the digital age.

Recommended for

  • Students looking to minimize online distractions while studying.
  • Remote workers needing to enhance their focus during work hours.
  • Individuals seeking to manage their screen time effectively.
  • Professionals aiming to increase productivity by structuring their work time.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

FocusMe videos

Focusme Review

More videos:

  • Review - Hands On Review of the Distraction-Blocking Software FocusMe

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to FocusMe and LiveAgent)
Time Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Time Tracking
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing FocusMe and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using FocusMe and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare FocusMe and LiveAgent

FocusMe Reviews

  1. Started using FocusMe six years ago. I rely on it heavily.

    I have been using FocusMe software on all my PCs and phones for over six years. I have a paid license. I would really like to commend the developers of FocusMe. As someone who spends more than 8 hours a day at a computer, it is easy to let it take over your life, even to the point where I found myself watching, chatting and posting even when I didn't particularly want to. I wanted to take control, and FocusMe was a really good solution. FocusMe differed from other products because it handled the entire scope of the problem: 1) lock out stuff from my kids, 2) lock out some of the same stuff from me, 3) not interfere with special internet use (like GitHub, or work related youtube), and 4) to give a whole range of solutions for partial lockout, by time, location, overall usage, multiple password schemes, etc. They do a really good job protecting the software from anyone who might trying to hack around it. There really isn't anything like it.

    ๐Ÿ Competitors: Freedom.to, Stay Focused, SelfControl
    ๐Ÿ‘ Pros:    Easy to use|Easy user interface|Strong feature set|Highly customizable|Detailed reports|Cost effective|Great customer support
    ๐Ÿ‘Ž Cons:    Configuration is repetative|Needs tweeking to get rules right|Limited trial version
  2. The Best Application for Managing Digital Distractions

    Wow! Where should I start? I've been constantly searching in these two years for finding a complete solution that could really help me manage my digital distractions and focus on my daily life routines, most applications are either not effective enough, so easy to circumvent or very resource-intensive, then I found FocusMe!

    1) It has everything I was searching for, most applications are not effective enough, some are just browser extensions, have a few options and not customizable enough, with FocusMe I can easily create very flexible plans to:

    a) Destroy bad habits and create good ones. For example block Internet at a certain time of night to help me sleep at a certain time each night. This has helped my insomnia a lot and my sleep times are getting regulated now.

    b) Block unnecessary and possible harmful contents completely. For example, it may be a personal choice but I choose to block online adult contents for most weekdays, which has helped my brain to regulate my dopamine system tremendously.

    c) Time limit other contents during work days, Contents that are useful but can also easily waste a lot of your daily time if not careful enough, like emails, news, social media...

    2) Most other applications can be circumvented easily, if you have a little computer knowledge, most of these applications are useless, but FocueMe! OMG! It goes to great lengths to make sure you stick to your plan, when you create and start a plan, you can't cheat it! You can even create punishment if you try to bypass your plan, to restrict your access more which can prevent any kind of future cheatings. It is evident that FocusMe creators really love what they do and really pay attention to details, which is what distinguishes this from most other similar applications.

    3) Some other applications are very resource-intensive, you can see in windows task manager that they swallow all of your computer resources or even slow down your web surfing/loading experiences which makes them useless, because no one wants to have a slower computer just to have an application to control his/her daily habits, but when I use FocusMe, there are no computer/web surfing slow downs and also the resource consumption is minimal which also makes this software a great choice.

    4) Last but not least, FocusMe has a superb support system, you never feel alone on your path to more success and focus, they are always there for you answering your questions and always updating the software to newer greater versions.

    Let me emphasize this point: I don't know how I could live without this application and I wished I had found it sooner! Those that are searching for applications to help them live a healthier life know what I mean if they read my explanations above. It took me two years to find you, FocusMe! I would give you 10 stars if I could!

    After all these years, I finally feel in control of my life and my time, Thank you.

  3. FocusMe review

    It just all works properly unlike other softwares. I am very happy because if I have minor troubles, customer support is there the same day to help me fix it. A lot of good locking systems that so far I haven't been able to cheat.

    ๐Ÿ‘ Pros:    Great customer support
    ๐Ÿ‘Ž Cons:    Nothing, so far

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, FocusMe seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FocusMe mentions (11)

  • WFH Developers how do you fight major procrastination?
    I would probably be homeless if it wasn't for FocusMe. I use it to block all sites except sites I need for work. Source: over 3 years ago
  • Build/compile/package restore times KILL my productivity
    It's called FocusMe (https://focusme.com/). I came across some years ago when it was still a simple little app. You had to manually set it to block a site and enter in a time period. I had my daily working schedule that I use now set up and I wanted FocusMe to run on a schedule as well. He freaked out when I told him how I would use his app: killing the app via DOS at the end of a time period, renaming the... Source: over 3 years ago
  • Software for permanent blocking websites
    How about Forest - https://www.forestapp.cc/ or FocusMe - https://focusme.com/. Source: almost 4 years ago
  • [lichess addiction] Safe my flat mate!!
    I agree with the other answers that it is not your responsibility. For people that would like an efficient blocker for themselves, I used FocusMe during my time at ETH which works well. Source: almost 4 years ago
  • App to track writing progress?
    I don't know of any specific app that does what you want but you can mix it up across platforms. I track all my writing time with Toggl Track's free plan and I use Google Sheets for word count. If you're looking for distraction blockers I'd recommend Forest for your web browser if you want something free, but if you're willing to pay for something more powerful I recommend Freedom or the even more restrictive... Source: almost 4 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing FocusMe and LiveAgent, you can also consider the following products

Cold Turkey - Cold Turkey is a free productivity program that you can use to temporarily block distractions so that you can get your work done!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freedom.to - Freedom is a productivity hack that lets you block apps, websites or the entire Internet on iPhones, iPads, Windows and Mac computers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SelfControl - V2 updates! - Custom time interval for distraction free mode - Ability to turn off ' always on' mode - Improved UI -- Self Control -- A simple app to keep you focused online by blocking sites that you spend way too much time on.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.