Software Alternatives & Reviews

Figma VS Intercom

Compare Figma VS Intercom and see what are their differences

Figma logo Figma

Team-based interface design, Figma lets you collaborate on designs in real time.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Figma Landing page
    Landing page //
    2023-04-19
  • Intercom Landing page
    Landing page //
    2023-07-05

Figma videos

Figma UI Design Tutorial: Get Started in Just 24 Minutes!

More videos:

  • Demo - What is Figma

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Figma and Intercom)
Design Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Prototyping
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Figma and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Figma and Intercom

Figma Reviews

  1. Everything you need for design

    My favorite tool right now.

  2. Figma: An Essential Tool for Web Designers and Collaborators

    Figma, a versatile cloud-based design software, stands out among design tools due to its real-time collaboration feature. It caters not only to web design but also to print projects. Offering an intuitive interface and powerful features, it allows simultaneous editing, eliminating the hassle of file sharing. Figma's adaptability covers website, mobile app, and print layout design, supported by an array of customizable templates.

    Beyond designers, collaborators benefit from Figma's capabilities too. Project managers and clients can offer real-time feedback, streamlining reviews and expediting project progress. Its pricing model, featuring a free version with limited features and a paid option, suits various budgets, ensuring accessibility to freelancers and larger agencies alike.

    Core features like real-time collaboration, prototyping, and reusable design elements distinguish Figma. These features facilitate efficient design iterations, ensuring consistency and enabling users to test ideas before development. The tool's emphasis on seamless collaboration makes it a valuable asset for teams, fostering clear communication through comments directly on the design file.

    🏁 Competitors: Adobe XD, Framer, Sketch, Moqups
    👍 Pros:    Real-time collaboration|Versatility|Intuitive user interface|Feedback and communication|Prototyping capabilities|Accessibility
    👎 Cons:    Learning curve|Internet dependency|Limited free version|Security concerns|Complexity in large projects
  3. The best designing app for your website!

    It is user friendly app with alot of modern features which give your website a cool look

    🏁 Competitors: Adobe Illustrator
    👍 Pros:    Easy to use|User friendly interface
    👎 Cons:    Expensive

10 Best Figma Alternatives in 2024
Figma is the preferred tool of many professionals in the field of interactive design, real prototyping and graphic design. Figma simplifies and speeds up the brainstorming process with its online whiteboards and loaded frames. There are other collaborative design and prototype platforms available except Figma, which is definitely among the best. It’s too difficult for some...
Top 10 Figma Alternatives for Your Design Needs | ClickUp
Whatever your reason for seeking a Figma alternative, there are plenty of options that can help you ace the design game. In this article, we’ll introduce you to the top 10 Figma alternatives, discuss their pros and cons, and help you find the best solution for your design workflows.
Source: clickup.com
Figma Alternatives: 12 Prototyping and Design Tools in 2024
Prototyping is a concept where you and your team draft a version of a product. For many designers, Figma is the go-to design platform to do this. However, if you’re looking for an alternative to Figma, look no further, as we’ll list 12 of the best prototyping and design tools available in 2023.
5 Figma Alternatives for UI & UX Designers
I think it’s a fair assessment that more than people being upset about Adobe having acquired Figma, it’s the fear of losing access to these community-curated resources. Integrating a community aspect might prove beneficial, whether you’re a paid or free design tool. And even more so if the day does come when Adobe decides to pull the plug on Figma and stuff it inside...
Source: stackdiary.com
16+ Best Web Design Software in 2022 (Ranked by a Trusted Expert)
The free version of Figma can be used forever, which is nice since other programs like Ghost and Abode Dreamworks only offer a free trial period. Additionally, what makes Figma stand out is that its premium plans are free for students and educators.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Figma seems to be a lot more popular than Intercom. While we know about 101 links to Figma, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Figma mentions (101)

  • How to build a Good Portfolio Website - My Approach.
    Planning and Design: Adobe Xd (but you can also try Figma). - Source: dev.to / 2 months ago
  • Ask HN: What's the best way to write a book in Markdown?
    Hey, I've wrote a few books (https://kerkour.com/books) with only markdown, https://excalidraw.com and https://figma.com I've detailed my complete setup and shared the Dockerfile that I use to convert the markdown into ebooks (EPUB, PDF and Kindle) on my blog: https://kerkour.com/book-self-publishing-pandoc. - Source: Hacker News / 6 months ago
  • Build Products that don’t SUCK
    Create a low-fidelity mockup or wireframe of your MVP using tools like Balsamiq, Sketch, or Figma. Or use an easier-to-use tool like Uizard, which also has text-to-design capabilities. Source: 9 months ago
  • Syncing Figma Variables and StyleDictionary with GitHub Actions
    Figma recently announced its new Variables product, allowing you to define and manage your design tokens directly within Figma. I have been experimenting with Figma Variables for a few weeks and am reasonably impressed with how it works. In this article, I'll share how I've been using Figma Variables to support my design projects and how I've been syncing them with my codebase with GitHub Actions and... - Source: dev.to / 9 months ago
  • The Legend of Zelda: Tears of the Kingdom - Figma Link Figure Revealed: TotK Ver. Goodsmile
    Did anyone else think of Figma the design software or is it just me? https://figma.com. Source: 10 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Figma and Intercom, you can also consider the following products

Adobe XD - Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Invision - Prototyping and collaboration for design teams

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sketch - Professional digital design for Mac.

Drift - A messaging app that helps you grow your business.