Software Alternatives, Accelerators & Startups

Felt VS LiveAgent

Compare Felt VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Felt logo Felt

Felt lets you create maps collaboratively, using world-class data, and share them in a single click. For team projects or epic adventure with friends.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Felt Landing page
    Landing page //
    2023-07-04
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Felt features and specs

  • User-Friendly Interface
    Felt provides a clean and intuitive interface, making it easy for users to create and customize maps without extensive technical knowledge.
  • Collaborative Features
    The platform offers collaborative tools that allow multiple users to work on the same map in real-time, enhancing team productivity and communication.
  • Customizable Maps
    Felt allows users to add various layers and data points, enabling detailed and personalized map creations to suit different needs.
  • Integration Capabilities
    Felt supports integration with other tools and services, allowing for seamless data import and export, which can enhance workflow efficiency.

Possible disadvantages of Felt

  • Limited Offline Functionality
    Users may experience limitations when trying to access or edit maps offline, which can be inconvenient for those needing constant access.
  • Potential Learning Curve
    While the interface is user-friendly, some users may encounter a learning curve initially, particularly those unfamiliar with map-making tools.
  • Subscription Costs
    Access to advanced features and tools on Felt may require a subscription, which could be a consideration for budget-conscious users.
  • Performance Issues
    Some users might experience performance issues, especially with large datasets or complex maps, which could hinder the overall user experience.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Felt

Overall verdict

  • Yes, Felt (felt.com) is a good service for those who enjoy sending personalized greeting cards. Its user-friendly interface, unique personalization options, and the convenience of sending cards from anywhere make it a well-regarded option in the card-sending market.

Why this product is good

  • Felt.com is designed to provide an easy and engaging way to create and send personalized greeting cards. Its appeal lies in the convenience of sending real, physical mail through a digital interface, along with the ability to add handwritten messages and personal photos, which gives a warm and personal touch to the cards.

Recommended for

  • Individuals who enjoy sending personalized, heartfelt greeting cards.
  • People looking for a convenient way to send physical mail digitally.
  • Anyone seeking a unique and personal way to stay in touch with loved ones through real mail.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Felt videos

Felt App Review YouTube

More videos:

  • Review - The BIG PROBLEM with the Felt IA | Brutally Honest Review
  • Review - The Truth About Felt Bikes. Felt F4

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Felt and LiveAgent)
Maps
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Mapping
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Felt and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Felt and LiveAgent

Felt Reviews

We have no reviews of Felt yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Felt seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Felt mentions (28)

  • DuckDB is probably the most important geospatial software of the last decade
    I work on geospatial apps and the software I think I am most excited about is https://felt.com/. I want to seem them expand their tooling such that maps and data source authentication/authorization was controllable by the developer, to enable tenant isolation with propriety data access. They could really disrupt how geospatial tech gets integrated into consumer apps. This article doesn't acknowledge how niche this... - Source: Hacker News / over 1 year ago
  • Ask HN: Who is hiring? (February 2025)
    Felt | Senior Infrastructure Engineer, Growth Product Manager | Oakland, CA or REMOTE (US only) | Full Time | https://felt.com Felt is building a cloud-based geographic information systems (GIS) solution and have hundreds of customers already using it to run their operations, processing terabytes of data. Our team hails from Uber, Google, Meta, CARTO, Mapbox, The New York Times and a few others. If you have used... - Source: Hacker News / over 1 year ago
  • Show HN: Atlas – Make maps like never before
    How does this compare to Felt [1]? It would be nice to have some plans with listed prices in between "Free" and "Enterprise" ("book a demo"). For comparison, Felt has $30/mo and $90/mo plans. Calling yourselves "the new standard for GIS software" seems like overly strong branding. [1]: https://felt.com/. - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (December 2023)
    Felt | Engineering Manager, App and Data | Oakland, CA or REMOTE (US timezones) | Full Time | https://felt.com Felt is the best way to make maps on the internet. It's surprisingly hard to make a map today, and people in 15+ industries rely on them to do their jobs. Climate change and the resulting natural disasters are forcing even more people to become map-makers, and Felt is here to meet that need. It's the... - Source: Hacker News / almost 3 years ago
  • Placemark is going open source and shutting down
    For anyone else who follows along in this domain, there's an interesting competitor in the space I stumbled across recently: https://felt.com/ Pretty nice looking product and robust feature set. Love to see GIS tooling becoming more accessible. - Source: Hacker News / almost 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Felt and LiveAgent, you can also consider the following products

Mapbox Studio - A design platform for radically custom maps

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mapbox - An open source mapping platform for custom designed maps. Our APIs and SDKs are the building blocks to integrate location into any mobile or web app.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Maps - Find local businesses, view maps and get driving directions in Google Maps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.