Software Alternatives & Reviews

Feedspace.io VS Freshdesk

Compare Feedspace.io VS Freshdesk and see what are their differences

Feedspace.io logo Feedspace.io

Feedspace: a platform with an unlimited solution. Be it audio and video feedback, testimonials, bug reports, tutorials, one-way interviews, or much more, Feedspace is here for it all. Now introducing exciting features like Wall of Love and QR codes!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Feedspace.io Landing page
    Landing page //
    2023-10-11

What is Feedspace? Feedspace is your all-in-one feedback and testimonial management platform. With our magical link feature, you can effortlessly collect feedback, reviews, and testimonials from various sources. It's fast, easy, and designed with you in mind.

Why Feedspace?

  1. Quick Sign Up and In Creating your Feedspace account is a breeze. In just a few clicks, you'll have access to powerful tools for audio, text, video, and screen recording feedback.

  2. Share Across Social Media Love the feedback you've received? Share it with the world! Feedspace seamlessly integrates with platforms like LinkedIn and Twitter, helping you showcase your success.

  3. Designed for Professionals Feedspace is tailor-made for designers, developers, product managers, and web agencies. We understand your unique needs, and our platform is built to save you valuable time by centralizing feedback across all your projects.

  4. Integration Flexibility Connect Feedspace with your preferred platforms effortlessly. Our integration options make it simple to streamline your feedback management process.

Get Started for Free Ready to experience the magic of Feedspace? Start for free today! Create your account at https://app.feedspace.io/auth/register and discover how Feedspace can transform the way you manage feedback and testimonials.

Stop the feedback chaos and start simplifying your feedback journey with Feedspace!

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Feedspace.io features and specs

  • Screen recording with audio: Yes
  • Integrations: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Import: Yes
  • Bug Tracking: Yes
  • Dashboard: Yes
  • Wall of Love: Yes
  • Video testimonials: Yes
  • Audio testimonials: Yes

Freshdesk features and specs

No features have been listed yet.

Feedspace.io videos

Feedspace sign up

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
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  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Feedspace.io and Freshdesk)
Customer Feedback
100 100%
0% 0
Customer Support
0 0%
100% 100
Surveys
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Feedspace.io and Freshdesk.

Which are the primary technologies used for building your product?

Feedspace.io's answer

PHP, MySQL, AWS

Who are some of the biggest customers of your product?

Feedspace.io's answer

The biggest customers of Feedspace.io are Purple, Milkly Mist, GoGame, Sendinblue, Melhor Envio

Why should a person choose your product over its competitors?

Feedspace.io's answer

Feedspace.io stands out among its competitors for several compelling reasons. First and foremost, its "magical link" feature redefines the feedback collection process, making it incredibly user-friendly for both professionals and their clients. The ability to gather diverse feedback types, including audio, text, video, and screen recordings, provides a level of versatility that many competitors lack.

How would you describe your primary audience?

Feedspace.io's answer

My primary audience consists of individuals and organizations across various industries. These include: Startup, Educational, Non-profit, E-commerce, Freelancers, Investors, Hotels & Restaurants, Consultants, Dietician, Social Events, Tourism Business, Market Research, Doctors, Online Competition, Influencers, Human Resources, Product Managers

What's the story behind your product?

Feedspace.io's answer

TechUp Labs(Parent company of Feedspace) is a 100% remote company since 2016 and we just wanted to solve our own problem by building internal tools. It is when we realized productizing a simple feedback mechanism can increase the business owner's productivity, we thought why not build our own tool and make it accessible to the world so everybody can benefit. Further, we realize, we can expand it to Video and audio feedback too. Later it became a platform to get any type of feed from the internet and customers can distribute the content online to generate more business, hence the name Feed + Space = Feedspace

What makes your product unique?

Feedspace.io's answer

Feedspace's magical link feature simplifies the process of collecting feedback, reviews, and testimonials. This innovative approach streamlines the feedback collection process, making it more convenient for both you and your clients or collaborators. Feedspace supports multiple types of feedback, including audio, text, video, and screen recording with audio. This versatility allows you to gather feedback in the format that best suits your needs, making it ideal for a wide range of industries and projects.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Feedspace.io and Freshdesk

Feedspace.io Reviews

  1. Feedspace impresses with its versatility, offering an all-in-one platform for gathering and showcasing feedback, testimonials, and more. Its Audio Feed, Video Feed and Wall of Love features stand out, making it easy to collect and share engaging content. The addition of QR codes enhances its functionality, further simplifying data collection and sharing. A highly recommended tool for businesses looking to amplify their customer engagement.

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
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Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
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Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
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Source: www.forbes.com
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Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Feedspace.io mentions (0)

We have not tracked any mentions of Feedspace.io yet. Tracking of Feedspace.io recommendations started around Jun 2022.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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What are some alternatives?

When comparing Feedspace.io and Freshdesk, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Testimonial.to - Collect video testimonials in the simplest way

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.