Software Alternatives, Accelerators & Startups

eloquens.ai VS Zendesk

Compare eloquens.ai VS Zendesk and see what are their differences

eloquens.ai logo eloquens.ai

Instant Email Replies. Zero Effort. Powered by Eloquens AI.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • eloquens.ai
    Image date //
    2025-04-08
  • eloquens.ai
    Image date //
    2025-04-08
  • eloquens.ai
    Image date //
    2025-04-08

Eloquens AI is redefining how businesses manage inbound email by automating responses with lightning-fast precision. It covers sales@, support@, and technical@ inboxes, ensuring every inquiry gets answered in minutes. Using AI trained on your company’s language and processes, Eloquens AI delivers responses that feel human. This tool is part of IgniteTech’s AI-first evolution, which began in 2024 with a focus on innovation and speed. As the company built out its AI platform, Eloquens AI became a cornerstone product. It eliminates long wait times for customers and increases team productivity. Businesses now have a scalable solution for round-the-clock email management.

  • Zendesk Landing page
    Landing page //
    2024-05-06

eloquens.ai features and specs

  • Ultra-Fast Replies
    Responds to every email in under 5 minutes, 24/7.
  • Multi-Inbox Coverage
    Handles sales@, support@, and technical@ — all at once.
  • Human-Like AI
    Crafts personalized, on-brand replies that sound just like you.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

eloquens.ai videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to eloquens.ai and Zendesk)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
Support Automation
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing eloquens.ai and Zendesk.

What makes your product unique?

eloquens.ai's answer

Eloquens AI is the only AI tool built specifically to manage and reply to inbound business emails — like sales@, support@, and technical@ — in under 5 minutes, 24/7.

Unlike generic AI assistants or email tools, it’s purpose-built for scale, speed, and brand-aligned responses across multiple inboxes. It doesn’t just auto-reply — it understands intent, mimics human tone, and evolves with your business.

Eloquens AI lives at the intersection of automation, communication, and personalization — making it a true game-changer for teams that can’t afford slow replies or inconsistent messaging.

Why should a person choose your product over its competitors?

eloquens.ai's answer

Eloquens AI stands out by doing one thing exceptionally well: handling inbound business emails with speed, accuracy, and a human touch. While other tools offer generic automation or chatbots, Eloquens AI is purpose-built for critical inboxes like sales@, support@, and technical@—responding in under 5 minutes, 24/7. It delivers personalized, on-brand replies that feel like they came from your team, not a machine. For businesses that value fast, intelligent communication at scale, Eloquens AI is the clear choice.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare eloquens.ai and Zendesk

eloquens.ai Reviews

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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

eloquens.ai mentions (0)

We have not tracked any mentions of eloquens.ai yet. Tracking of eloquens.ai recommendations started around Apr 2025.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing eloquens.ai and Zendesk, you can also consider the following products

Front - The platform for exceptional customer service at scale.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gmelius - Gmelius is the first collaboration platform designed for G Suite and your company's daily tools.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!