Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Duo Security should be more popular than Freshdesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Duo.com — Two-factor authentication (2FA) for website or app. Free for ten users, all authentication methods, unlimited, integrations, hardware tokens. - Source: dev.to / 3 months ago
You could use Duo - https://duo.com/. It can be set to require MFA when logging in locally or only when logging in via RDP (or both). It's free for up to 10 users. Source: 12 months ago
A quick google tells me that Duo is a 2FA service from Cisco. Maybe that's what Anet is using to manage the 2FA in the launcher behind the scenes? Source: 12 months ago
I have Duo (https://duo.com) enabled on my internet facing SSH server. It sits behind sslh on port 443 and uses public key authentication only. Source: about 1 year ago
Our organization uses Duo, which is an MFA tool that competes with Okta. I created a serverless application with API Gateway and Lambda that gives users access to Salesforce resources where they can directly update records. This was a workaround for getting around Salesforce community clouds expensive community licenses. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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