drunkenslug.com VS Freshdesk

drunkenslug.com Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

drunkenslug.com mentions (8)

• Error when searching DS. (Details in comments)

  It seems the error is related to the link. According to DS API documentation, there is no /api for the API link. This was the issue with Radarr, where you have to remove the additional /api otherwise it also does not connect. For DS https://drunkenslug.com, is the API link. How can I adjust the url within nzb360 so it doesn't use https://drunkenslug.com/api but only https://drunkenslug.com? Source: 11 months ago

• Looking for a secondary NZB and Usenet server on another backbone. Currently have Newsgroup.ninja & nzb.su

  As an update I ended up going with eweka.nl and nzbgeek.info to complement newsgroup.ninja and nzb.su. So far I'm really happy with this setup. Next year I might replace newsgroup.ninja with one of the yearly frugalusenet.com plans and consider drunkenslug.com as a replacement for nzb.su or to add it as a third. Source: about 1 year ago

• Slug being a slug today

  Anybody else having issues with DrunkenSlug today? It seems that non, or very few of my NZB downloads or RSS feeds are being accepted on SABnzbd. Source: about 1 year ago

• Which do I go for ?

  I recommend getting DrunkenSlug indexer. Usually private, but registrations are open now, not too expensive, good quality, and their free tier is great just to try it out :). Source: over 1 year ago

• Anon's bf is based

  My stack consists of NZBGET as the downloader, usenet ninja for the backbone, and GeekNZB/NZBPlanet/DrunkenSlug for the indexers. It sounds a little complicated but it works like this. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago