Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

NZBgeek Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

NZBgeek mentions (15)

• The shit I be doing to play BO3 zombies without spending over $100

  You need a usenet provider like Fastusenet or whatever you prefer, then you need a client like sabnzb and then a search provider like NzbGeek. Source: 11 months ago

• Nooby tries to setup sonarr

  If you are looking for English releases mostly then I'd recommend https://nzbgeek.info/ as a start, as they have an open registration right now. Source: 11 months ago

• RARBG refugee looking for a sanity-check on my usenet setup before I start spending money

  Indexer = NZBGeek and DrunkenSlug (registration is currently closed). Source: 12 months ago

• Looking for old TV Shows and Movies

  You get what you pay for. Subscribe to nzbgeek.info for your indexer, and Astraweb AND Supernews (on seperate networks to get more completion of your downloads. Source: about 1 year ago

• A (hopefully) beginner friendly guide to using Plex as a streaming service

  Usenet Indexer. This is something like a search engine (think Google for pirates) to help you find the content you want quicker and faster, and quite possibly even be more convenientcompared to finding for torrents on various torrent sites. Provider = Helps you download files, Indexer = Helps you find files. I'm using Nzbgeek. Source: about 1 year ago