Drift VS Blitzz

Drift

A messaging app that helps you grow your business.

Blitzz

Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

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2023-10-23

Landing page //
2021-07-30

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.

Drift

Website: drift.com
Pricing URL: Official Drift Pricing
$ Details: -
Platforms: -
Release Date: 2015 January
Startup details
Country: United States
State: Massachusetts
City: Boston
Founder(s): David Cancel
Employees: 250 - 499

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Blitzz

Website: blitzz.co
Pricing URL: Official Blitzz Pricing
$ Details: freemium $35.0 / Monthly (Pro)
Platforms: Web iOS Android Browser Google Chrome Mac OSX Windows Linux Firefox Safari REST API Cross Platform Cloud iPhone JavaScript Salesforce ServiceNow Zendesk
Release Date: 2017 January

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Drift features and specs

No features have been listed yet.

Blitzz features and specs

SMS: Choose how you invite your guest users. All of this can be configured based on your workspace domain.
No app download: Blitzz Supports all major mobile browsers so your guest users don't have to install an app.
Screen sharing: Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
Augmented Reality: Use a Live pointer on a live video stream to navigate the end-user.
Markup Tools: Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
Silent Observer: Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.
Optical Character Recognition: Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
Remote Flash Light: Agents can remotely turn ON and OFF mobile users flash-light
Remote Zoom: Remotely zoom with remote visual support features that enable you to view finite details.
Capture and Save Image: Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

Drift videos

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Drift Review | Adam LZ's 240sx

Blitzz videos

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Remote Video Support with Blitzz

Category Popularity

0-100% (relative to Drift and Blitzz)

Drift

Blitzz

Customer Support

97 97%

Customer Support

3% 3

CRM

100 100%

CRM

0% 0

Communication

0 0%

Communication

100% 100

Live Chat

100 100%

Live Chat

0% 0

User comments

Share your experience with using Drift and Blitzz. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Blitzz

Drift Reviews

10 best Manychat alternatives in 2024 (free & paid)

Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.

Source: chatfuel.com

12 Best Free Chrome Screen Recorder with audio 2022

Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.

Source: www.geekersoft.com

The 36 Best Marketing Automation Tools to Use in 2020

Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...

Source: encharge.io

Blitzz Reviews

Muhammad Hamza Irshad

| Chief System Analyst at Associated Press of Pakistan | over 2 years ago

Great and easy to use for video support
What I like the best about Blitz is that it is an interactive and user-friendly interface. It’s hassle-free to use and understandability isn’t an issue. Its customer service is above par with prompt support option to walk you through any problems that you may face, which is highly unlikely given my experience with it.

🏁 Competitors: Zoom

👍 Pros: First of all there is a free option that you try, and even this package has great possibilities. the best part, that you can customize your branding and sms text messages to meet your branding for remote video call invite

👎 Cons: Hard to find with the level of customer support these guys are providing
Travis P

| Customer Success at Toyota Customer Support | over 2 years ago

"Beautiful and easy to use for video support App"
What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.

🏁 Competitors: TechSee, SightCall

👍 Pros: I love that i can send a link over sms/whatsapp and tell someone to open it in chrome and just know that it will work. i have had almost no issues with the service in the several years that i have used it. my clients have found it easy to connect, and the screen share has been vital to my remote business.

👎 Cons: To be honest nothing! i think they should do a little more marketing, people don't know about them much! except that all looks good and okay for me!

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

Why is google chrome bypassing my firewall?
I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 3 years ago

Blitzz mentions (0)

We have not tracked any mentions of Blitzz yet. Tracking of Blitzz recommendations started around Mar 2021.

What are some alternatives?

When comparing Drift and Blitzz, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TechSee - Intelligent visual customer support solution

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenTok - Build a custom video experience using our robust APIs, or add plug-and-play video to your website in minutes using Video Chat Embeds. Start Building for FreeTalk to SalesTalk to Sales .