Software Alternatives, Accelerators & Startups

Draft.js VS LiveAgent

Compare Draft.js VS LiveAgent and see what are their differences

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Draft.js logo Draft.js

Rich Text Editor Framework for React

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Draft.js Landing page
    Landing page //
    2022-03-29
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Draft.js features and specs

  • Rich Text Editing
    Draft.js provides a powerful framework for building rich text editors with a high level of customization, allowing developers to implement various formatting and styling options with ease.
  • Immutable.js Integration
    Draft.js uses Immutable.js to manage editor state, which can lead to improved performance and easier state management, as it helps avoid unnecessary re-renders and mutations.
  • Extensibility
    The library offers the ability to create custom blocks, decorations, and plugins, enabling developers to extend and tailor the editor's behavior to their specific needs.
  • Facebook Support
    Draft.js is developed and maintained by Facebook, which suggests a certain level of reliability and indicates a strong backing in terms of updates and community support.
  • Comprehensive Documentation
    The library is well-documented, with comprehensive guides and examples that help developers get started quickly and understand the full potential of the framework.

Possible disadvantages of Draft.js

  • Complexity
    Draft.js has a steep learning curve, especially for developers who are not familiar with React or Immutable.js, as it requires understanding its unique architecture and concepts.
  • Bundle Size
    The inclusion of Immutable.js can lead to a larger bundle size for web applications, which might be a concern for developers aiming for minimalistic and fast-loading applications.
  • Limited Built-in Features
    Draft.js provides a basic editor out of the box, which means developers often need to implement or find third-party plugins for advanced features like tables, embedded media, or collaborative editing.
  • Customizability Overhead
    While high customizability is a strength, it also means that basic implementations may involve more boilerplate code and setup compared to other, more out-of-the-box solutions.
  • Sparse Updates
    Draft.js does not receive updates as frequently as some other open-source projects, which can lead to uncertainty around the timeline for bug fixes or new feature implementations.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Draft.js videos

Live coding – Draft.js copy-paste fix

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Draft.js and LiveAgent)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Text Editors
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Draft.js and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Draft.js and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Draft.js and LiveAgent

Draft.js Reviews

We have no reviews of Draft.js yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Draft.js seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Draft.js mentions (28)

  • Rebuilding a web text editor
    Therefore, we wanted to choose a low-level framework that would solve most of the issues related to text input. We settled on Draft.js, which was quite popular at the time (2020). All we had to do was integrate it into our current system, attach it to the data storage, and implement the ability to edit styles with our constructor—done. - Source: dev.to / 9 months ago
  • Introducing react-rte-light: A Lightweight Rich Text Editor for React
    Are you looking for a lightweight, flexible, and modern rich text editor for your React applications? Look no further! I'm excited to share react-rte-light, a TypeScript-based rich text editor built with Draft.js. It’s designed to work seamlessly with React 16.8 to 19, offering a minimal-dependency alternative to heavier editors like React Quill. Whether you're building a blog platform, a note-taking app, or a... - Source: dev.to / about 1 year ago
  • Lexical 0.24 with Vanilla JS: Getting started
    Lexical is an open source project and considered the successor of Draft.js. It is primarily developed by Meta, licensed under MIT. It is not restricted to React, but supports Vanilla JS, too. The flexibility enables us to integrate it with other JS libraries such as Svelte and Vue. - Source: dev.to / over 1 year ago
  • Ask HN: Is there a licensable/free version of the "Substack" email editor?
    - https://draftjs.org/ If you're talking about liking the full experience with settings and previews, that I'm afraid is all custom built. I can't imagine an open source reusable one being out there, but I could be wrong! - Source: Hacker News / almost 2 years ago
  • Which Rich Text Editor to use ?
    I've always used Quill and always satisfied with it. It can be adapted to React Native as well. Despite the most popular RTE is Draft js it has some limitations on mobile. Source: about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Draft.js and LiveAgent, you can also consider the following products

Quill - Powerful, API-driven rich text editor

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Next.js - A small framework for server-rendered universal JavaScript apps

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProseMirror - A toolkit for building rich-text editors on the web

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.