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Devo VS Zendesk

Compare Devo VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Devo logo Devo

Devo delivers real-time operational & business value from analytics on streaming and historical data to operations.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Devo Landing page
    Landing page //
    2023-09-29
  • Zendesk Landing page
    Landing page //
    2024-05-06

Devo

Website
devo.com
Pricing URL
Official Devo Pricing
Release Date
2011 January
Startup details
Country
United States
State
Massachusetts
City
Cambridge-US
Founder(s)
Pedro Castillo
Employees
250 - 499
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
Release Date
-
Edit details

Devo features and specs

  • Comprehensive Data Analytics
    Devo provides powerful real-time data analytics capabilities that can handle large amounts of data efficiently, allowing businesses to derive insights quickly.
  • Scalability
    The platform is designed to scale with the growing data needs of enterprises, making it suitable for organizations of various sizes.
  • Integration Capabilities
    Devo offers a high level of integration with various data sources and third-party applications, facilitating seamless data ingestion and analysis.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface that allows users to navigate and use the tool with ease, even without extensive technical knowledge.
  • Security
    Devo places a strong emphasis on security, providing robust data protection features and compliance with industry standards to safeguard sensitive information.

Possible disadvantages of Devo

  • Cost
    The pricing of Devo can be quite high, which may not be feasible for small to medium-sized businesses operating with limited budgets.
  • Complexity for Beginners
    While the interface is user-friendly, some features and functionalities may still require a steep learning curve for beginners who are not familiar with data analytics tools.
  • Resource Intensive
    The platform can be resource-intensive, requiring significant computational power and storage, which may necessitate additional investments in infrastructure.
  • Customization Limitations
    There can be limitations in the level of customization available, which might be a drawback for organizations with very specific or unique data analysis requirements.
  • Customer Support
    Some users have reported that customer support can be slow to respond or not as helpful as expected, potentially leading to delays in resolving issues.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Devo

Overall verdict

  • Yes, Devo is generally considered a good platform.

Why this product is good

  • Devo is praised for its robust log management and analytics capabilities, catering to enterprise-level needs. It provides real-time data ingestion and analytics, which are crucial for IT operations and cybersecurity. The platform is scalable and offers efficient performance, even with large data volumes. Additionally, Devo supports seamless integrations with various data sources and third-party tools, enhancing its usability across different environments.

Recommended for

    Devo is recommended for large enterprises, IT professionals, and security teams that require comprehensive log management and real-time data analysis. It's particularly suitable for organizations with extensive data handling needs, looking for reliable and efficient solutions to manage and analyze logs across various applications and systems.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Devo videos

+ Add

Devo- Something For Everybody ALBUM REVIEW

More videos:

  • Review - NuReview: DEVO "Duty Now For The Future" Album Review
  • Review - Devo’s Q: Are We Not Men? A: We Are Devo! in 4 Minutes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Devo and Zendesk)

Devo

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Devo and Zendesk

Devo Reviews

We have no reviews of Devo yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Devo mentions (0)

We have not tracked any mentions of Devo yet. Tracking of Devo recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Devo and Zendesk, you can also consider the following products

Komodor - The Kubernetes native troubleshooting platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google StackDriver - Stackdriver provides monitoring services for cloud-powered applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ALog ConVerter - Server access log solution for finance and manufacturing

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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