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SympoQ
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SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
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SympoQ's answer:
Startups and agile support teams.
SympoQ's answer:
SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.
SympoQ's answer:
SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
SympoQ's answer:
SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.
SympoQ's answer:
SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
SympoQ's answer:
Based on our record, Desk.com seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 1 year ago
Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: almost 2 years ago
It can be found at coin desk.com and is available through all major podcast platforms. Source: over 2 years ago
What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
