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Desk.com

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Desk.com

Desk.com Reviews and Details

This page is designed to help you find out whether Desk.com is good and if it is the right choice for you.

Screenshots and images

  • Desk.com Landing page
    Landing page //
    2023-10-09

Features & Specs

  1. User-Friendly Interface

    Desk.com offers a clean, intuitive interface that makes it easy for customer service representatives to navigate and use effectively, which can lead to quicker response times and better customer service.

  2. Integration with Salesforce

    Being a part of the Salesforce ecosystem, Desk.com seamlessly integrates with Salesforce CRM, enabling users to leverage powerful customer relationship management features and consolidate customer data in one place.

  3. Multi-Channel Support

    Desk.com allows agents to manage customer interactions across multiple channels, including email, social media, and live chat, from a single platform, which enhances efficiency and ensures no customer query goes unanswered.

  4. Automation and Macros

    The platform offers automation tools and macros to streamline repetitive tasks and standardize responses, which can significantly enhance productivity and ensure consistency in customer communication.

  5. Customizable Reporting

    Desk.com provides robust reporting features that are customizable, allowing businesses to generate detailed performance analytics and insights tailored to their specific needs.

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Videos

Desk.com - Customer Service Software Review

Desk.com vs. FreshDesk - my experience with the pricing models

Desk.com In-Depth Overview Demo

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Desk.com and what they use it for.
  • Planning to get Secretlab MAGNUS Pro XL but changed mind to get one from Desk Haus
    To like .com I know desk.com is taken but try some variation 1) Also recommend to post more videos testing your desk to extreme level 2) also to explain to people that MI is where alot of products come from 3) and doing what you keep on doing reviewing new desk and showing why yours is better (thats how I found out about you ). Source: over 2 years ago
  • Does Salesforce have a ticketing system built into it? Or do you have to create one?
    Desk.com is a light-weight version of SFDC that allows ticketing as well. Source: about 3 years ago
  • Starting out with Nexo
    It can be found at coin desk.com and is available through all major podcast platforms. Source: almost 4 years ago
  • Any clients of yours have a heavy reliance on Shared Mailboxes?
    What about using a tool like desk.com or other helpdesk/ticketing tool to have the customerservice@ flow into -. Source: about 4 years ago

Summary of the public mentions of Desk.com

Overview of Public Opinion on Desk.com

Desk.com, a customer support and help desk solution, has been part of the competitive landscape among products like Freshdesk, Zendesk, and Intercom. Owned by Salesforce, Desk.com is often characterized as a lightweight version of Salesforce's broader ticketing and customer service tools. In the available discourse, Desk.com comes across as a practical tool that integrates seamlessly with Salesforce's ecosystem but has its own standalone merits as well. Despite being overshadowed by more robust systems, it retains a foundational niche in customer service circles.

Integration and Flexibility

One of the key strengths noted about Desk.com is its straightforward integration with Salesforce solutions, marking it as a pertinent choice for users already in the Salesforce ecosystem. Its ability to offer ticketing within a simplified framework appeals to businesses seeking seamless workflows without the complexities often associated with more comprehensive systems. Public discussions highlight this integration as a significant benefit, positioning Desk.com not only as a standalone solution but also as a modular component in a larger suite of tools.

User Feedback and Community Engagement

Mentions in community forums and blogs suggest mixed feedback regarding Desk.com. While some users appreciate its lightweight nature, others feel that it lacks some advanced features found in competitors like Zendesk or Freshdesk, which offer more robust community engagement and customer interaction options. Interestingly, Desk.com seems to have a presence in community-driven discussions but lacks the vibrancy and support seen with products such as Freshdesk, which actively engages users for tips and optimization strategies.

Comparison with Competitors

The competitive landscape, as seen in discussions about alternatives to Zendesk, places Desk.com amidst well-regarded names like Freshdesk and Intercom. It's seen as a more basic product, providing essential ticketing services without the richer features of its more developed counterparts. Alternatives often praised in public forums, like Freshdesk, offer more advanced feature sets and community engagement tools. This comparison places Desk.com in a niche position, appealing to a specific subset of users who prioritize integration and simplicity over feature density.

Public Sentiment and Recommendations

Overall public sentiment towards Desk.com is generally neutral, with its core strengths lying in simplicity and integration rather than innovation or unique features. Recommendations, although sparse, often suggest improvements in community engagement and feature expansion. The discourse alludes to a demand for more dynamic marketing strategies, such as showcasing use-case extremes and articulating product superiority—strategies employed by competitors that could enhance Desk’s appeal.

Conclusion

Though Desk.com may no longer be widely recognized in the rapidly evolving landscape of help desk software, its role remains relevant for certain user segments, especially those favoring integration with Salesforce or seeking less complex solutions. The public dialogue suggests a potential space for growth through better engagement and feature development, positioning Desk.com either for reinvigoration or reintegration into a more comprehensive suite under Salesforce's auspices.

Through a strategic pivot to embrace community feedback and innovate its offerings, Desk.com could revitalize its standing amongst contemporaries, ensuring its continued relevance in a competitive marketplace.

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Is Desk.com good? This is an informative page that will help you find out. Moreover, you can review and discuss Desk.com here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.