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Desk.com VS SympoQ

Compare Desk.com VS SympoQ and see what are their differences


Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Intuitive Customer Support software with email ticketing features designed for teams and companies that are looking to promote team collaboration and support consistency from a single Hub.
Desk.com Landing Page
SympoQ Landing Page

SympoQ is intuitive and flexible Customer Support software built to help manage help desk processes with a 360° view of customer service and support activities.

Email ticketing support and Dedicated support portal

SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.

Pricing

SympoQ is a pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage. The Free Concept plan allows startups and SMBs to test the key features and ensure outstanding support to customers.

Desk.com base details
Categories
Help Desk Customer Support Customer Service
Website desk.com  
Pricing URL Official Desk.com Pricing  
Details $-
Platforms
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Release Date-
SympoQ base details
Categories
Help Desk And Ticketing Customer Support Support Automation Customer Service
Website sympoq.com  
Pricing URL Official SympoQ Pricing  
Details $freemium $79.0 / Monthly (Team Plan, Unlimited agents, 500 tickets/month)
Platforms
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Release Date-

Desk.com Pricing Desk.com Pricing screenshot

SympoQ Pricing SympoQ Pricing screenshot
Category Popularity beta
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External Review References
These are some of the sources we've used to compare Desk.com and SympoQ
Desk.com Reviews
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software
SympoQ Reviews
We have no reviews of SympoQ yet.
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What are some alternatives?
When comparing Desk.com and SympoQ, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.