Crowdstack Pro VS ProProfs Help Desk

Crowdstack is a hosted community and membership platform designed to help engage, retain and grow your audience. Crowdstack site owners have complete control of their data. Crowdstack includes content feeds (blogs, forums, resources), moderation tools, member management/directory, automation rules, gamification, and permissions by role. Everything needed to run an online community easily.

Other unique and key features include:

Subgroups. Communities within a community that can have it's own identity. You can make these private, hidden or open to everyone.

Direct or Private Messages (DMs). Available for private conversations with one or more people in your group.

Premium Memberships. Use our turnkey premium membership system to earn revenue. Site owners set prices and the system processes all the payments for them.

Power Tools. From workflow automation rules to gamification to spam detection integrations, Crowdstack has an industry-leading back-end for community management.

Crowdstack is for businesses, associations, non-profits, creators and many other types of groups. Go private or open to all!

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

• Canned responses and rule-based automated messages
• Shared inbox
• Ticket prioritization
• Collaborative email
• Issue tracking in one place
• Timely response to child tickets
• Tickets surveys
• Email Integration
• Instant support
• Faster ticket resolution
• Anytime, anywhere access
• Incident management
• No spot solution delays
• Child ticket creation to track internal subtasks
• Issue resolution progress review