Software Alternatives, Accelerators & Startups

Crisp Chat VS EJS

Compare Crisp Chat VS EJS and see what are their differences

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Crisp Chat logo Crisp Chat

Multi-channel customer support software

EJS logo EJS

An open source JavaScript Template library.
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

  • EJS Landing page
    Landing page //
    2022-01-11

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Startup details
Country
France

Crisp Chat features and specs

  • User-Friendly Interface
    Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
  • Multi-Channel Support
    The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
  • Real-Time Notifications
    Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
  • Customizable Chatbox
    Businesses can customize the chatbox to match their brandโ€™s theme, which helps in maintaining brand consistency.
  • Integrated CRM Features
    Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.

Possible disadvantages of Crisp Chat

  • Limited Free Plan
    The free version of Crisp Chat has limited features and is suitable mainly for small businesses or personal use. Advanced features require a paid subscription.
  • Third-Party Integrations
    While Crisp Chat supports many integrations, some users find that it lacks direct integrations with specific niche tools, requiring additional steps to connect.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there can be a learning curve for more advanced functionalities, which might require time to master.
  • Message Limitation
    In some plans, there are limitations on the number of messages that can be sent per month, which might not be ideal for businesses with high communication needs.
  • Mobile App Limitations
    The mobile app version of Crisp Chat can be less robust compared to the desktop version, potentially impacting the user experience on mobile devices.

EJS features and specs

  • Simplicity
    EJS is easy to learn and use, especially for developers who are already familiar with JavaScript. The syntax is straightforward, making it a good choice for quick application development.
  • JavaScript Integration
    Since EJS templates are JavaScript files, you can seamlessly integrate JavaScript code, making it easy to manipulate data and use familiar JavaScript functions.
  • Lightweight
    EJS is a lightweight template engine, which makes it an optimal choice for applications where performance and simplicity are critical.
  • Flexibility
    Allows for the embedding of plain JavaScript within the templates, giving developers the flexibility to add logic directly in their HTML.
  • Partial Templates
    Supports partials, which help to reuse code snippets across different views, promoting DRY (Don't Repeat Yourself) principles.
  • Server-Side Rendering
    Supports server-side rendering, which can improve performance by reducing the amount of client-side processing needed.

Possible disadvantages of EJS

  • Limited Functionality
    Compared to more feature-rich template engines like Handlebars or Pug, EJS offers limited functionalities which might be a drawback for large, complex projects.
  • Debugging
    Debugging EJS templates can sometimes be challenging. Errors within templates can often be vague, making it difficult to trace the root cause.
  • Maintenance
    Embedding a lot of JavaScript within templates can make the code harder to read and maintain, especially as the complexity of the application grows.
  • Performance Overhead
    For very large and complex templates, EJS can introduce a performance overhead compared to more optimized template engines designed for high performance.
  • Community and Support
    While EJS has a reasonable user base, the community and support may not be as extensive as more popular alternatives like React or Vue.js.

Analysis of EJS

Overall verdict

  • Yes, EJS is considered good, particularly for projects where developers want ease of use and flexibility with JavaScript templating. It is lightweight, easy to learn, and integrates well with Express, a popular Node.js web application framework.

Why this product is good

  • EJS (Embedded JavaScript Templating) is popular because it provides a simple way to generate HTML markup with plain JavaScript. It allows for the embedding of JavaScript logic within your HTML templates, making it straightforward to use for those familiar with JavaScript. It's known for its efficiency in rendering templates and ease of integration with Node.js applications.

Recommended for

    EJS is recommended for developers building server-side web applications using Node.js and those looking for a simple, yet effective, templating solution. It is particularly suitable for small to medium-sized projects where dynamic content generation is needed and for teams that prioritize simplicity and performance.

Crisp Chat videos

No Crisp Chat videos yet. You could help us improve this page by suggesting one.

Add video

EJS videos

Kane Creek - Bestop Trail Review at EJS 2019

More videos:

  • Tutorial - JavaScript Templating Tutorial | Introduction To EJS

Category Popularity

0-100% (relative to Crisp Chat and EJS)
Customer Support
100 100%
0% 0
Javascript UI Libraries
0 0%
100% 100
Live Chat
100 100%
0% 0
Development
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crisp Chat and EJS

Crisp Chat Reviews

  1. Guybrush
    ยท Working at TPOP ยท
    Fantastic service

    We've moved from Helpscout to Crisp and we're delighted. Their team is very nice.

    ๐Ÿ Competitors: Intercom, HelpScout, Zendesk
    ๐Ÿ‘ Pros:    Price|Great customer support|Best customer service|A lot of options

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crispโ€™s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platformโ€™s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

EJS Reviews

We have no reviews of EJS yet.
Be the first one to post

Social recommendations and mentions

Based on our record, EJS should be more popular than Crisp Chat. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crisp Chat mentions (13)

  • Tech Stack Lessons from scaling 20x in a year
    Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 7 months ago
  • DevLog 20250820: Towards Unified Chat Gateway
    Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 12 months ago
  • Show HN: Progressor โ€“ coach that breaks down big goals into actionable steps
    It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
  • Weekly Indie Log #2
    Crisp - For users to reach out to me if thereโ€™s any problem via live chat. - Source: dev.to / over 1 year ago
  • The Tech Stack of a Cloud Computing Startup
    Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
View more

EJS mentions (26)

  • Next.js vs Express: What to Choose in 2025?
    Express does not provide SEO benefits by default and would require additional configuration with tools like EJS (Embedded JavaScript) or Handlebars for server-side rendering. - Source: dev.to / over 1 year ago
  • Chapter 7: HTML part two
    For a more robust approach, we'd probably need to install a templating language of some kind, such as Twig, EJS, Handlebars, Pug or Mustache (this is not a complete list!). Reading the documentation for posthtml-modules, you'll notice it doesn't mention package.json or any of the approaches we've used in this guide. Instead, the examples are in JavaScript and we've advised to add this to our Node application. - Source: dev.to / over 1 year ago
  • Web Components and SSR - 2024 Edition
    Server-side Framework SSR is when you use a framework that runs the HTML templating logic entirely on the server to compose the HTML that will be rendered in the browser. These are frameworks like Ruby on Rails, ASP.Net, PHP, or even Node.js frameworks that use templating languages like Pug or EJS. - Source: dev.to / over 1 year ago
  • How to Build an Application With Node.js
    We need a templating engine to render HTML code in the browser using Node.js. We'll use ejs (Embedded JavaScript) for this tutorial but there are others such as Pug (formerly known as Jade) and Express Handlebar, which also render HTML on the server. - Source: dev.to / about 2 years ago
  • Getting to the meat and potatoes of serverless recipe parsing with Amazon Bedrock
    The tags is where you put the HTML you want Claude to read. The <%- document %> contained within is an ejs placeholder. More on this shortly. - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing Crisp Chat and EJS, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mustache.js - Minimal templating with {{mustaches}} in JavaScript - janl/mustache.js

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Handlebars - Handlebars is a JavaScript template library that is, more or less, based on ...

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Vue.js - Reactive Components for Modern Web Interfaces