Software Alternatives, Accelerators & Startups

Crescendo.ai VS HubSpot

Compare Crescendo.ai VS HubSpot and see what are their differences

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Crescendo.ai logo Crescendo.ai

#1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

HubSpot logo HubSpot

Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.
  • Crescendo.ai Crescendo AI voice agent
    Crescendo AI voice agent //
    2025-07-15
  • Crescendo.ai Smart categorization
    Smart categorization //
    2025-07-15
  • Crescendo.ai AI chat
    AI chat //
    2025-07-15
  • Crescendo.ai AI chat support
    AI chat support //
    2025-07-15
  • Crescendo.ai AI agents
    AI agents //
    2025-07-15
  • Crescendo.ai Sentiment analysis
    Sentiment analysis //
    2025-07-15
  • Crescendo.ai VoC
    VoC //
    2025-07-15

Crescendo.ai is the worldโ€™s first all-in-one support platform combining advanced AI with expert human outsourcing services to deliver 24/7 support via chat, voice, SMS, and email in 50+ languages. It automates support tickets with 99.8% accuracy and includes a built-in Voice of Customer (VoC) dashboard for real-time insights, conversation summaries, intelligent categorization, and topic tagging. With AI-powered sentiment analysis and CSAT scoring on 100% of conversations, no manual surveys needed, CX leaders get a complete, 360ยฐ view of support performance.

  • HubSpot Landing page
    Landing page //
    2022-01-04

What is HubSpot? HubSpot is an all-in-one CRM platform that provides marketing, sales, customer service, content management, and operations software. It was designed specifically to help businesses generate leads and grow revenue with ease. With HubSpot, there's no more scattered tools and software; everything you need is under one roof.

Why Should You Use HubSpot? HubSpot offers a wide range of features including lead generation tools, automated outreach capabilities, and analytics tools to track progress. With its user-friendly interface, itโ€™s easy to navigate through the various features such as contact management and web page building. You can also set up automated emails to nurture leads down the funnel or set up custom chatbots on your website to quickly answer customer inquiries. Additionally, the HubSpot CRM integrates with over 1,160 third-party apps like social media channels and other business tools, so your business can operate with maximum efficiency.

Crescendo.ai features and specs

  • AI voice assistant
    AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
  • AI live chat agents
    An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
  • Email autoresponders
    Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
  • In-built VoC
    An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
  • SMS support
    Provides automated customer support on SMS with AI.
  • Automated CSAT
    Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
  • Human-backed outsourcing - *Unique
    Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

HubSpot features and specs

  • Free CRM
  • Business insights

Crescendo.ai videos

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HubSpot videos

What Does HubSpot Do | Breaking Down HubSpot's Inbound Marketing Software

More videos:

  • Review - What is HubSpot and what can it do? Get the complete overview.
  • Review - HubSpot vs. Salesforce

Category Popularity

0-100% (relative to Crescendo.ai and HubSpot)
Customer Support
100 100%
0% 0
CRM
0 0%
100% 100
Customer Service
100 100%
0% 0
Email Marketing
0 0%
100% 100

Questions and Answers

As answered by people managing Crescendo.ai and HubSpot.

What makes your product unique?

Crescendo.ai's answer

Crescendo.ai is the worldโ€™s first platform to offer AI-powered customer support automation and expert human outsourcing services under one roof. We also provide our in-build support desk software for unlimited users and VoC dashboard with insightful reports.

  • AI chat, voice, SMS, and email automation
  • 24*7 live support in 50+ languages
  • Adanced NLP and LLM
  • Automated CSAT for all the conversations (no manual surveys needed)
  • Insightful VoC
  • Smart topic categorization
  • Onboarding and maintenance included
  • Free human-back support to handle hands-offs
  • QA included

Why should a person choose your product over its competitors?

Crescendo.ai's answer

  1. Cost savings: Includes all the features, tools, outsourcing services, helpdesk software (unlimited users), and VoC in one price. No need to spend extra on any add-ons.
  2. 100% onboarding included: Data migrations, workflow creations, integrations, staff training, knowledge base maintenance, and QA are done by our team, giving you a hands-free onboarding experience.
  3. Extremely high accuracy: Crescendo.ai has achieved 99.8% accuracy in support ticket resolution, which is the highest in the industry.
  4. Human-like empathy: It's advanced AI that feels like real human agents, not lifeless bots or IVRs. It's 10X faster.

How would you describe your primary audience?

Crescendo.ai's answer

Any businesses in healthcare, retail, SaaS, finance, e-commerce, fitness, technical, and legal industries can use Crescendo.ai. Suitable for any business having a yearly 1,000+ support tickets.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crescendo.ai and HubSpot

Crescendo.ai Reviews

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HubSpot Reviews

  1. Richard Sandown
    ยท CEO at Camprs ยท
    Great CRM for Small and Growing Sales Teams

    We started with Hubspot and it has served us well for over 3 years now. Its a straight forward CRM that serves the needs of our sales team well without overcomplicating things with hard to configure settings or other functionality we don't need. The user interface is much easier to navigate compared to other CRMs I worked with in previous roles.

    ๐Ÿ Competitors: Salesforce, Pipedrive, Zoho CRM
    ๐Ÿ‘ Pros:    Easy to use ui|Great for small teams who just need a crm that works|Easy to get started with
    ๐Ÿ‘Ž Cons:    Lacks some of the more advanced features that require custom integration work, but we haven't needed those at our company.

25 Best Asana Alternatives & Competitors for Project Management in 2024
Hubspot is a customer relationship management (CRM) and task management software for businesses that need to manage their funnel and relationships with prospective customers. The platform offers marketing, sales, content management, operations, and customer service products. Users can sign up to use the free features or upgrade to premium versions of these products.
Source: clickup.com
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HubSpot is designed for enterprise clients who want to streamline and manage their marketing, sales, customer communications, and business operations from a single dashboard.
Source: www.sender.net
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Note: HubSpot pricing increases with the addition of marketing contacts. And, the cost of Marketing HubSpot will be less if you pay annually.
Source: mailbluster.com
The 5 Best Email Marketing Software of 2023
HubSpot emerges as an all-encompassing marketing solution that offers businesses the tools they need to attract, engage, and delight their audience. Its integration of marketing, sales, and customer service functionalities, coupled with its powerful CRM, positions it as a strategic asset for growth-oriented companies.
11 Best Email Marketing Software for eCommerce in 2023
HubSpot, the renowned all-in-one business platform, secures its place on the list with its powerful email marketing automation capabilities. While its standalone email automation offers standard features, it truly shines when combined with its suite of tools encompassing social media marketing, CRM, and more.
Source: www.getshow.io

Social recommendations and mentions

Based on our record, HubSpot seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crescendo.ai mentions (0)

We have not tracked any mentions of Crescendo.ai yet. Tracking of Crescendo.ai recommendations started around Jul 2025.

HubSpot mentions (13)

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What are some alternatives?

When comparing Crescendo.ai and HubSpot, you can also consider the following products

Tidio Copilot - Boost your productivity with Tidio Copilot, a free AI assistant that works with your existing helpdesk.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Jotform AI Agents - Imagine a world where you can respond instantly to any customer, anytime, anywhere.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.