Tidio Copilot's answer

Tidio Copilot's unique value lies in its ability to overlay on existing tools without disrupting workflows, ensuring smooth usage across multiple platforms.

Crescendo.ai's answer:

Crescendo.ai is the world’s first platform to offer AI-powered customer support automation and expert human outsourcing services under one roof. We also provide our in-build support desk software for unlimited users and VoC dashboard with insightful reports.

• AI chat, voice, SMS, and email automation
• 24*7 live support in 50+ languages
• Adanced NLP and LLM
• Automated CSAT for all the conversations (no manual surveys needed)
• Insightful VoC
• Smart topic categorization
• Onboarding and maintenance included
• Free human-back support to handle hands-offs
• QA included

Tidio Copilot's answer

Unlike many competitors, Tidio Copilot is completely free, providing enterprise-grade AI assistance with no financial commitment. Users can also customize the AI’s knowledge base by integrating their existing FAQs and website content, ensuring that responses are accurate and on-brand. By automating customer service tasks, Copilot boosts productivity and helps teams work more efficiently. Additionally, it prioritizes data security with secure, encrypted data handling and complies with GDPR and CCPA regulations to ensure robust protection.

Crescendo.ai's answer:

1. Cost savings: Includes all the features, tools, outsourcing services, helpdesk software (unlimited users), and VoC in one price. No need to spend extra on any add-ons.
2. 100% onboarding included: Data migrations, workflow creations, integrations, staff training, knowledge base maintenance, and QA are done by our team, giving you a hands-free onboarding experience.
3. Extremely high accuracy: Crescendo.ai has achieved 99.8% accuracy in support ticket resolution, which is the highest in the industry.
   
4. Human-like empathy: It's advanced AI that feels like real human agents, not lifeless bots or IVRs. It's 10X faster.

Tidio Copilot's answer

The primary audience for Tidio Copilot includes businesses using customer service tools (like Zendesk, Intercom, or Gorgias) and looking to improve their team’s efficiency. This could include customer support teams, help desk managers, and customer service professionals who want to boost productivity and maintain consistency across communications, while also reducing repetitive work.

Crescendo.ai's answer:

Any businesses in healthcare, retail, SaaS, finance, e-commerce, fitness, technical, and legal industries can use Crescendo.ai. Suitable for any business having a yearly 1,000+ support tickets.

Tidio Copilot's answer

Tidio Copilot is part of the Tidio ecosystem and was designed to help businesses improve customer service through AI assistance. By building on the existing knowledge base of a business, Copilot leverages Tidio’s AI technology to generate helpful, on-brand responses. The tool aims to streamline workflows without requiring users to migrate to a new platform, making it accessible for businesses looking for an affordable, easy-to-integrate solution to enhance customer support.

Tidio Copilot's answer

Tidio Copilot leverages AI technology, specifically Anthropic's Claude AI, for generating responses. The tool is built as a Chrome extension and designed to work seamlessly across various customer service channels. The product also emphasizes enterprise-grade security with HTTPS encryption and compliance with GDPR and CCPA.