CrankWheel VS Freshdesk
Compare CrankWheel VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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CrankWheel
Webnexs POS
Melissa Data Quality
Denali (Cougar)
GuestCentric
Express Accounts
SellerCloud
Zoho SalesIQ
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Share your screen to any device during a phone call. Just send a link via SMS, email, IM or say the URL to the session.
The viewer enters in seconds with one click. No prompts for registration, installation or downloads.
Features:
Share your entire screen, browser tab or program window
Grant control of the screen to the viewer
Stream HQ videos with sound
See what your viewer is seeing and how they engage with content
Post-session redirect to your landing page
Record your screen and share the recording
CTA widget for warm leads that alerts your sales team the second they request a call
Ideal for selling to hard-to-reach decision-makers such as individuals and small business owners.
Used in verticals where the product is better explained with visuals than words. Insurance sales, solar sales, SaaS sales, selling digital services, mortgage advice, financial services
CrankWheel FreshdeskNo features have been listed yet.
CrankWheel's answer
CrankWheel gives you instant screen sharing. Your viewers just click on a link. There are not pop-ups that nudge them to download an app or register first. You can also record your screen, give control or get electronic signatures in a screen share.
CrankWheel's answer
CrankWheel is easier to use for everyone and you can share to any device without asking your viewers to download anything.
CrankWheel's answer
Salespeople who sell to remote clients. Health and Life insurance agents, solar sales agents, digital marketers and people selling home services and consultations to small business owners.
CrankWheel's answer
An ex-Googler returned home after more than a decade abroad and met a childhood friend with over 15 years of experience in selling insurance over the phone. They decided to develop a solution for salespeople to show their screens without having to go to the prospect's home and show a laptop.
CrankWheel's answer
CrankWheel is a browser-based screen sharing app that is based on WebRTC.
CrankWheel's answer
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Webnexs POS - Webnexs POS is a world’s most leading and comprehensive POS (point of sale) solution designed to let you sell from your one e-commerce website.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Melissa Data Quality - Melissa helps companies to harness Big Data, legacy data, and people data (names, addresses, phone numbers, and emails).
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Denali (Cougar) - Denali (Cougar) is software develops leading on-premise accounting solutions for small to mid-sized businesses.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.