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CrankWheel VS Zendesk

Compare CrankWheel VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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CrankWheel logo CrankWheel

Insanely simple, enterprise-friendly screen sharing, free for individual use.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • CrankWheel Landing page
    Landing page //
    2022-01-25

Share your screen to any device during a phone call. Just send a link via SMS, email, IM or say the URL to the session.

The viewer enters in seconds with one click. No prompts for registration, installation or downloads.

Features:

  • Share your entire screen, browser tab or program window

  • Grant control of the screen to the viewer

  • Stream HQ videos with sound

  • See what your viewer is seeing and how they engage with content

  • Post-session redirect to your landing page

  • Record your screen and share the recording

  • CTA widget for warm leads that alerts your sales team the second they request a call

Ideal for selling to hard-to-reach decision-makers such as individuals and small business owners.

Used in verticals where the product is better explained with visuals than words. Insurance sales, solar sales, SaaS sales, selling digital services, mortgage advice, financial services

  • Zendesk Landing page
    Landing page //
    2022-03-08

CrankWheel

Website
crankwheel.com
Pricing URL
Official CrankWheel Pricing
$ Details
freemium $15.0 / Monthly (Individual user)
Platforms
Google Chrome Firefox Windows Mac OSX Linux Web Browser Edge Opera
Release Date
2016 January
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

CrankWheel features and specs

  • Screen sharing: Yes
  • Remote Desktop Access: Yes
  • Conference Calling: Yes
  • Video Sharing: Yes
  • Lead Capture: Yes
  • Screen Recorder: Yes
  • E-signature: Yes

Zendesk features and specs

No features have been listed yet.

CrankWheel videos

+ Add

Share screen to desktop or tablet

More videos:

  • Review - Testimonials from insurance agents
  • Review - Testimonials from digital agency sales
  • Tutorial - Share screen to a mobile
  • Demo - Instant lead capture
  • Review - CrankWheel Interactive Webinar

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to CrankWheel and Zendesk)

CrankWheel

Zendesk

Sales
100 100%
Sales
0% 0
Customer Support
2 2%
Customer Support
98% 98
Help Desk
0 0%
Help Desk
100% 100
Screen Sharing
100 100%
Screen Sharing
0% 0

Questions and Answers

As answered by people managing CrankWheel and Zendesk.

What makes your product unique?

CrankWheel's answer

CrankWheel gives you instant screen sharing. Your viewers just click on a link. There are not pop-ups that nudge them to download an app or register first. You can also record your screen, give control or get electronic signatures in a screen share.

Why should a person choose your product over its competitors?

CrankWheel's answer

CrankWheel is easier to use for everyone and you can share to any device without asking your viewers to download anything.

How would you describe your primary audience?

CrankWheel's answer

Salespeople who sell to remote clients. Health and Life insurance agents, solar sales agents, digital marketers and people selling home services and consultations to small business owners.

What's the story behind your product?

CrankWheel's answer

An ex-Googler returned home after more than a decade abroad and met a childhood friend with over 15 years of experience in selling insurance over the phone. They decided to develop a solution for salespeople to show their screens without having to go to the prospect's home and show a laptop.

Which are the primary technologies used for building your product?

CrankWheel's answer

CrankWheel is a browser-based screen sharing app that is based on WebRTC.

Who are some of the biggest customers of your product?

CrankWheel's answer

  • Health Agents
  • SunRun
  • Yell
  • Yellow Pages
  • Connells Group
  • Vendasta

User comments

Share your experience with using CrankWheel and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CrankWheel and Zendesk

CrankWheel Reviews

We have no reviews of CrankWheel yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CrankWheel mentions (0)

We have not tracked any mentions of CrankWheel yet. Tracking of CrankWheel recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing CrankWheel and Zendesk, you can also consider the following products

Webnexs POS - Webnexs POS is a world’s most leading and comprehensive POS (point of sale) solution designed to let you sell from your one e-commerce website.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Melissa Data Quality - Melissa helps companies to harness Big Data, legacy data, and people data (names, addresses, phone numbers, and emails).

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Denali (Cougar) - Denali (Cougar) is software develops leading on-premise accounting solutions for small to mid-sized businesses.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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