Couchers.org VS Freshdesk

Couchers.org Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Couchers.org mentions (59)

• Long-time Couchsurfing user suspended for mentioning "couchers.org" in a private message & remains suspended for not agreeing to ridiculous communication policy

  Last month, after mentioning the phrase "couchers.org" (a free alternative to Couchsurfing) in a private message to another user (who said on her profile that she prefers to be contacted there), I was instantly suspended. Source: 10 months ago

• Why are there no negative references?

  Yep, it's an issue with couchsurfing, nobody wants to leave a negative reference. This was actively being discussed in couchers.org. I myself felt pretty uncomfortable leaving a neutral reference once. Source: 11 months ago

• Warmshowers as a host??

  You could also use couchers.org. It's more a follow-up to the broken couchsurfing.com, so a much wider scope. Currently it's free and says it will stay that way, they want to go with volunteer effort. Source: 11 months ago

• Airbnb vs Camping

  Couchsurfing: my preferred way of touring: you get to meet great and likeminded people, you don't have to lug around camping gear (although it's good to bring an indoor-sleeping bag). The site with name couchsurfing.com is broken. But the oldschool warmshowers.org and the new couchers.org are great! You have to treat this type of hospitality as a gift and not consider it a free service. If you can, hosting others... Source: 11 months ago

• Backpacking through the states by train for the first time. Any tips?

  Also, I would suggest joining a hospitality org. The best, original one is Servas - www.servas.org - but there's couchers.org, trustroots.org and others. it could help you immensely. Source: 12 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago