Software Alternatives & Reviews

Couchers.org VS LiveAgent

Compare Couchers.org VS LiveAgent and see what are their differences

Couchers.org logo Couchers.org

The new alternative to Couchsurfing. Non-profit. Community-focused. Well built.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Couchers.org Landing page
    Landing page //
    2022-04-29

Couchers.org is a non-profit and free platform, built by volunteers and responsible to the couch surfing community, instead of investors. Our goal is to reclaim couch surfing and make it easy and safe for people to connect across cultures, keeping the free-sharing spirit alive and all the amazing travel experiences accessible to everyone. For this we’re including some of the best features from other platforms but tackling the main issues such as: profit incentives, safety, disconnect from community needs, or outdated functionality.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Couchers.org

Pricing URL
-
$ Details
free
Platforms
Web
Release Date
2021 April

Couchers.org features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Couchers.org videos

No Couchers.org videos yet. You could help us improve this page by suggesting one.

+ Add video

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Couchers.org and LiveAgent)
Travel
100 100%
0% 0
Customer Support
0 0%
100% 100
Hospitality & Travel
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Couchers.org and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Couchers.org and LiveAgent

Couchers.org Reviews

We have no reviews of Couchers.org yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Couchers.org seems to be more popular. It has been mentiond 59 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Couchers.org mentions (59)

  • Long-time Couchsurfing user suspended for mentioning "couchers.org" in a private message & remains suspended for not agreeing to ridiculous communication policy
    Last month, after mentioning the phrase "couchers.org" (a free alternative to Couchsurfing) in a private message to another user (who said on her profile that she prefers to be contacted there), I was instantly suspended. Source: 10 months ago
  • Why are there no negative references?
    Yep, it's an issue with couchsurfing, nobody wants to leave a negative reference. This was actively being discussed in couchers.org. I myself felt pretty uncomfortable leaving a neutral reference once. Source: 11 months ago
  • Warmshowers as a host??
    You could also use couchers.org. It's more a follow-up to the broken couchsurfing.com, so a much wider scope. Currently it's free and says it will stay that way, they want to go with volunteer effort. Source: 11 months ago
  • Airbnb vs Camping
    Couchsurfing: my preferred way of touring: you get to meet great and likeminded people, you don't have to lug around camping gear (although it's good to bring an indoor-sleeping bag). The site with name couchsurfing.com is broken. But the oldschool warmshowers.org and the new couchers.org are great! You have to treat this type of hospitality as a gift and not consider it a free service. If you can, hosting others... Source: 11 months ago
  • Backpacking through the states by train for the first time. Any tips?
    Also, I would suggest joining a hospitality org. The best, original one is Servas - www.servas.org - but there's couchers.org, trustroots.org and others. it could help you immensely. Source: 12 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Couchers.org and LiveAgent, you can also consider the following products

BeWelcome - Open your door to the world!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trustroots - Travellers community for sharing, hosting and getting people together.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Couchsurfing - CouchSurfing is your ticket to explore the world -- from the road or from your own home.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.