Software Alternatives, Accelerators & Startups

Converse.JS VS Zendesk

Compare Converse.JS VS Zendesk and see what are their differences

Converse.JS logo Converse.JS

A free and open-source chat client for your website

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Converse.JS Landing page
    Landing page //
    2023-09-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Converse.JS features and specs

  • Open Source
    Converse.JS is open-source, which means that it is free to use and can be modified to fit specific needs. This allows for broad community support and contributions.
  • XMPP Protocol
    It operates on the XMPP protocol which is a mature and open standard for messaging, providing robust real-time messaging capabilities.
  • Easy Integration
    Converse.JS can be easily integrated into existing systems or web applications due to its flexibility and the fact that it is a JavaScript library.
  • Customizable
    The library offers a high level of customization, enabling developers to tailor the UI and features to closely match their application's needs.
  • Rich Features
    It supports features such as group chats, chat rooms, message archiving, and more, making it a comprehensive solution for chat functionalities.
  • Mobile Friendly
    Designed to be responsive, Converse.JS works well on mobile devices, providing a good user experience across different screen sizes.

Possible disadvantages of Converse.JS

  • Learning Curve
    While powerful, Converse.JS can have a steep learning curve for developers who are not familiar with XMPP or the intricacies of setting up chat services.
  • Requires Server Setup
    To function properly, Converse.JS requires a compatible XMPP server, which may add to the setup and maintenance overhead.
  • Browser Compatibility
    Some users might experience issues on older or less common browsers, as modern JavaScript libraries often rely on up-to-date browser capabilities.
  • Scalability Concerns
    For very large-scale applications, using XMPP and Converse.JS might require additional configuration and optimization efforts to ensure scalability.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Converse.JS videos

Real-Time Chat on the Web How to use XMPP and Converse.js to integrate webchat into any website

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Converse.JS and Zendesk)
Communication
100 100%
0% 0
Customer Support
1 1%
99% 99
Group Chat & Notifications
Help Desk
1 1%
99% 99

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Converse.JS and Zendesk

Converse.JS Reviews

We have no reviews of Converse.JS yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Converse.JS might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Converse.JS mentions (10)

  • Ask HN: What Are You Working On? (February 2025)
    Taking a sabbatical and spending more time on an open source XMPP web client that I started 10 years ago already. https://conversejs.org The website is a bit old, but lots of exciting changes are happening under the hood and I finally have the time to make big architectural and performance improvements. - Source: Hacker News / 2 months ago
  • An actually private messaging self hosted server
    I agree. IMHO the best variant is then to use something that is truely free. Like XMPP. There are a lot of servers and many clients to chose from and I can strongly recommend converse.js as a web client. It supports different ways of end to end encryption but I would recommend OMEMO which is basically the same encryption idea that you find in Signal. Source: about 2 years ago
  • Xmpp Bot with its own address.
    Hello, I recently started exploring xmpp, with snikket app and conversejs.org. Source: over 2 years ago
  • Matrix was worth the effort to self host.
    It is Converse.js (https://conversejs.org/) packaged into a one-click install for openfire (from the web admin). So, one-click install for an xmpp web client. Source: over 2 years ago
  • Ask HN: What is your recommended stack for real time chat?
    My choice, because it's the stack I know very well, would be Prosody ( https://prosody.im/ - I'm one of the devs) and a web client such as Converse.js ( https://conversejs.org/ ). XMPP is highly extensible, Prosody is highly modular, which make them a good foundation for building on top of. That said, the right stack is generally the one that matches your requirements, and (if this isn't primarily a learning... - Source: Hacker News / about 3 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Converse.JS and Zendesk, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Openfire - Openfire (formerly Wildfire) is a cross-platform instant messaging (IM) and groupchat server.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!