Intercom

Website

intercom.com

Pricing URL

Official Intercom Pricing

$ Details

-

Release Date

2011 January

Categories

#CRM #Customer Interaction #Customer Messaging #Customer Support #Live Chat

Startup details

Country

United States

State

California

City

San Francisco

Founder(s)

Ciaran Lee

Employees

500 - 999

Converse.JS

Website

conversejs.org

Pricing URL

-

$ Details

Release Date

-

Categories

#Customer Support #Group Chat & Notifications #Communication #Chat

Intercom features and specs

• User-friendly Interface
  Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
• Comprehensive Customer Communication Tools
  It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
• Customization and Integration
  Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
• Automation Capabilities
  The platform supports automated workflows, which can save time and ensure consistent customer interactions.
• Customer Data Management
  Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

• Cost
  Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
• Complexity for Advanced Features
  While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
• Limited Reporting
  The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
• Customer Support
  Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
• Notification Overload
  The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Converse.JS features and specs

• Open Source
  Converse.JS is open-source, which means that it is free to use and can be modified to fit specific needs. This allows for broad community support and contributions.
• XMPP Protocol
  It operates on the XMPP protocol which is a mature and open standard for messaging, providing robust real-time messaging capabilities.
• Easy Integration
  Converse.JS can be easily integrated into existing systems or web applications due to its flexibility and the fact that it is a JavaScript library.
• Customizable
  The library offers a high level of customization, enabling developers to tailor the UI and features to closely match their application's needs.
• Rich Features
  It supports features such as group chats, chat rooms, message archiving, and more, making it a comprehensive solution for chat functionalities.
• Mobile Friendly
  Designed to be responsive, Converse.JS works well on mobile devices, providing a good user experience across different screen sizes.

Possible disadvantages of Converse.JS

• Learning Curve
  While powerful, Converse.JS can have a steep learning curve for developers who are not familiar with XMPP or the intricacies of setting up chat services.
• Requires Server Setup
  To function properly, Converse.JS requires a compatible XMPP server, which may add to the setup and maintenance overhead.
• Browser Compatibility
  Some users might experience issues on older or less common browsers, as modern JavaScript libraries often rely on up-to-date browser capabilities.
• Scalability Concerns
  For very large-scale applications, using XMPP and Converse.JS might require additional configuration and optimization efforts to ensure scalability.

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

Real-Time Chat on the Web How to use XMPP and Converse.js to integrate webchat into any website