Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Consul. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Is the address at which the gRPC endpoint is served. In this case, we’re using Consul DNS to expose the service’s address. If we look at the Recommendation Service’s Nomad jobspec, you’ll see that the name of the gRPC service is recommendationservice. So when we query it in Consul, it should be accessible at this address recommendationservice.service.consul. We can test this by logging into the HashiQube image. Do... - Source: dev.to / about 1 year ago
By default, the service is registered to Consul. Although we don’t explicitly say so, it’s the equivalent of adding a provider = "consul" attribute to the service stanza. You can register your services to either Nomad or Consul. - Source: dev.to / over 1 year ago
Before you start, just a friendly reminder that HashiQube by default runs Nomad, Vault, and Consul on Docker. In addition, we’ll be deploying 21 job specs to Nomad. This means that we’ll need a decent amount of CPU and RAM, so Please make sure that you have enough resources allocated in your Docker desktop. For reference, I’m running an M1 Macbook Pro with 8 cores and 32 GB RAM. My Docker Desktop Resource... - Source: dev.to / over 1 year ago
IP Addresses are hard to remember, so let's allow everything to interact based on hostname and domain name (I use PiHole and consul.io for this as it gives me ad blocking and service discovery). Source: about 2 years ago
We'll begin by going the Consul.io website and downloading it. Consul will act as our Service Registry. Just for the purposes of this tutorial, we'll be running Consul in developer mode. After downloading Consul, you can add it to you system PATH, or run it from wherever directory you want it. - Source: dev.to / over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.