Software Alternatives & Reviews

Consul VS LiveAgent

Compare Consul VS LiveAgent and see what are their differences

Consul logo Consul

Consul is a solution for service discovery and configuration.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Consul Landing page
    Landing page //
    2023-06-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Consul

Website
consul.io
Pricing URL
-
$ Details
Platforms
-
Release Date
-

Consul features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Consul videos

Church’s Consul in Polished Binder Odd Width - 12 Months Review

More videos:

  • Review - Review da Cervejeira Consul Mais + Consumo de energia e medidas
  • Review - Cervejeira Consul Vale a Pena? Review e Opinião

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Consul and LiveAgent)
Help Desk
4 4%
96% 96
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
IT Service Management
100 100%
0% 0

Questions and Answers

As answered by people managing Consul and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Consul and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Consul and LiveAgent

Consul Reviews

Alternatives to Deferendum
Consul: Deferendum offers more flexibility than Consul in terms of group decision-making, as it allows members to participate remotely and at their own pace. Consul is designed for use by government and public institutions, whereas Deferendum is a tool for any group looking to improve their decision-making processes.
Source: deferendum.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Consul seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Consul mentions (6)

  • Tracetest in Action: Running Trace-Based Tests on the OpenTelemetry Demo App with Nomad
    Is the address at which the gRPC endpoint is served. In this case, we’re using Consul DNS to expose the service’s address. If we look at the Recommendation Service’s Nomad jobspec, you’ll see that the name of the gRPC service is recommendationservice. So when we query it in Consul, it should be accessible at this address recommendationservice.service.consul. We can test this by logging into the HashiQube image. Do... - Source: dev.to / about 1 year ago
  • How to Convert Kubernetes Manifests into Nomad Jobspecs
    By default, the service is registered to Consul. Although we don’t explicitly say so, it’s the equivalent of adding a provider = "consul" attribute to the service stanza. You can register your services to either Nomad or Consul. - Source: dev.to / over 1 year ago
  • Running the OpenTelemetry Demo App on HashiCorp Nomad
    Before you start, just a friendly reminder that HashiQube by default runs Nomad, Vault, and Consul on Docker. In addition, we’ll be deploying 21 job specs to Nomad. This means that we’ll need a decent amount of CPU and RAM, so Please make sure that you have enough resources allocated in your Docker desktop. For reference, I’m running an M1 Macbook Pro with 8 cores and 32 GB RAM. My Docker Desktop Resource... - Source: dev.to / over 1 year ago
  • Order of Installation
    IP Addresses are hard to remember, so let's allow everything to interact based on hostname and domain name (I use PiHole and consul.io for this as it gives me ad blocking and service discovery). Source: about 2 years ago
  • An Introduction to Microservices pt. 3
    We'll begin by going the Consul.io website and downloading it. Consul will act as our Service Registry. Just for the purposes of this tutorial, we'll be running Consul in developer mode. After downloading Consul, you can add it to you system PATH, or run it from wherever directory you want it. - Source: dev.to / over 2 years ago
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LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Consul and LiveAgent, you can also consider the following products

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.