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CompuCom VS Zendesk

Compare CompuCom VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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CompuCom logo CompuCom

Technology Solutions for the Digital Workplace

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • CompuCom Landing page
    Landing page //
    2023-09-30
  • Zendesk Landing page
    Landing page //
    2024-05-06

CompuCom features and specs

  • Comprehensive IT Services
    CompuCom offers a wide range of IT services including hardware, software, and cloud solutions. This allows businesses to manage all their IT needs through one provider.
  • Strong Industry Experience
    With over 30 years in the IT services industry, CompuCom has extensive experience and expertise, making it a reliable partner for businesses.
  • Award-Winning Support
    CompuCom has received numerous accolades for its customer service and support, ensuring that businesses receive top-tier assistance when needed.
  • Customization
    The company offers customizable IT solutions tailored to meet the unique needs of different businesses, enhancing operational efficiency.
  • Scalability
    CompuCom provides scalable solutions that grow with your business, accommodating everything from small startups to large enterprises.

Possible disadvantages of CompuCom

  • Cost
    The comprehensive nature of CompuCom's services can come at a high cost, which may not be feasible for smaller businesses or startups with limited budgets.
  • Complex Onboarding Process
    Implementing CompuCom's services can be a complex process that may require significant time and resource investment from the client.
  • Standardization Limitations
    While customization is available, some businesses may find CompuCom’s solutions too standardized, potentially limiting flexibility.
  • Potential Downtime
    As with any IT service provider, there exists a potential for downtime during service changes or migrations, which could impact business operations temporarily.
  • Dependency
    Relying heavily on a single IT service provider can create dependency, making businesses vulnerable if any issues arise with CompuCom's services.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

CompuCom videos

+ Add

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More videos:

  • Review - CompuCom SmartDesk Solution
  • Review - Compucom Software Ltd /Compucom Software Ltd Share/ penny stocks 2021/ multibagger stocks 2021

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to CompuCom and Zendesk)

CompuCom

Zendesk

CRM
11 11%
CRM
89% 89
Customer Support
0 0%
Customer Support
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using CompuCom and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CompuCom and Zendesk

CompuCom Reviews

We have no reviews of CompuCom yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CompuCom mentions (0)

We have not tracked any mentions of CompuCom yet. Tracking of CompuCom recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing CompuCom and Zendesk, you can also consider the following products

Sirius - An open-source clone of Siri from UMICH

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cdw - cdw: ncurses interface for GNU/Linux command line CD/DVD tools

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ingram Micro - Delivering global technology and supply chain services to support cloud aggregation, data center management, logistics, technology distribution, mobility device life-cycle and training.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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