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Como VS Zendesk

Compare Como VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Como logo Como

End-to-End Customer Engagement Inside Your POS

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Como Landing page
    Landing page //
    2023-09-29
  • Zendesk Landing page
    Landing page //
    2024-05-06

Como features and specs

  • User-Friendly Interface
    Como offers an intuitive and easy-to-navigate interface that allows businesses to manage customer engagement activities efficiently without needing advanced technical skills.
  • Comprehensive Customer Insights
    The platform provides detailed analytics and customer insights, enabling businesses to understand customer behavior and preferences to tailor their marketing strategies effectively.
  • Personalized Marketing Tools
    Como provides tools for creating personalized marketing campaigns, which can increase customer engagement and improve conversion rates by targeting specific customer segments with tailored messages.
  • Loyalty Program Integration
    It offers robust loyalty program features that can be easily integrated into existing business operations, helping to increase customer retention and lifetime value.

Possible disadvantages of Como

  • Cost
    The pricing for Como's services can be on the higher side, which might be a barrier for small businesses with limited budgets who are looking for comprehensive customer engagement platforms.
  • Learning Curve
    While the interface is user-friendly, some users may still face a learning curve initially to fully leverage all available features and functionalities, which might require additional training or support.
  • Limited Integrations
    Although Como provides various features, its integration options with other third-party applications might be limited, which could pose challenges for businesses that rely on a broader technology stack.
  • Customization Constraints
    Businesses looking for deep customization options may find Como's platform somewhat restrictive, as it offers a set of predefined templates and formats for campaigns and customer interactions.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Como videos

+ Add

2016 Alfa Romeo 4C Spider Review : Lake Como, Italy

More videos:

  • Review - Carrinho COMO 4 Abc Design | REVIEW Completo | Edição Limitada Diamond
  • Review - Plaina Desengrosso Review e Teste Completo Como Você Nunca Viu

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Como and Zendesk)

Como

Zendesk

Loyalty Marketing
100 100%
Loyalty Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Marketing Platform
100 100%
Marketing Platform
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Como and Zendesk

Como Reviews

THE BEST 34 APP DEVELOPMENT SOFTWARE IN 2022 LIST
Allows small businesses to turn their customers’ smartphones and tablets into tools for creating and sustaining loyalty and driving revenue. Requiring no technical background and offering comprehensive guidance, Como’s do-it-yourself makes it easy to connect with on-the-go customers through a custom app loaded with a robust selection of loyalty-enhancing features. Built from...
Source: www.edigitalagency.com.au

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Como mentions (0)

We have not tracked any mentions of Como yet. Tracking of Como recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Como and Zendesk, you can also consider the following products

Annex Cloud - Reward customers for completing traditional actions such as purchasing, as well as for taking...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zinrelo - Zinrelo is an enterprise-grade loyalty rewards platform designed for the needs of mid to large businesses, offering a comprehensive solution to boost customer engagement, repeat sales, and revenue that maximizes customer loyalty.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CashStar - CashStar is a provider of prepaid commerce solutions for the world's top retailers and restaurants.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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