CloudTalk VS Atera

Compare CloudTalk VS Atera and see what are their differences

Rating: 0 reviews
Pricing: Open source Paid Free trial $25 / Monthly

Is it good? Alternatives

Rating: 5.0 · 1 review
Pricing: Paid Free trial

Is it good? Alternatives

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Atera seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions: 0 vs 5
Communication popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	CloudTalk	Atera
Website	cloudtalk.io	atera.com
Pricing	Open source Paid Free trial $25 / Monthly Official pricing	Paid Free trial Official pricing
Platforms	Browser Windows Mac OSX Linux iOS Android +3	Windows Mac OSX Linux
Company	Startup from Slovakia · 2018	2001
Listed in	Communication Enterprise Communication Call Center Software VoIP +1	Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6

About CloudTalk and Atera

In their own words, as submitted to SaaSHub.

CloudTalk

Atera

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to...

Features and specs

What each product offers, as listed by its team.

CloudTalk 6 features

Atera 7 features

Call Recording
International Numbers
Automated Call Distribution
Interactive Voice Response
Call Forwarding
Click to Call

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

Analysis

An editorial look at what each product does well and who it suits.

CloudTalk

Atera

Overall verdict

CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

Videos

Walkthroughs and reviews on video.

CloudTalk 5 videos + Add

Atera 8 videos + Add

CloudTalk - video review & short demo

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

CloudTalk

Atera

100% 100%

Communication

0% 0%

Monitoring Tools

100% 100%

VoIP

0% 0%

IT Management

100% 100%

User comments

Share your experience with using CloudTalk and Atera. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

CloudTalk no reviews yet

Atera 5.0 · 1 review

The 19 Best Call Center Software (& Features You Need) in 2022
blog.hubspot.com · Sep 2022

CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With...
The Top 9 Aircall Alternatives: How Do They Compare?
aircall.io · Sep 2022

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
www.dialpad.com · Mar 2022

In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.

Great tool!
SaaSHub review

· Mar 2024

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...
HWMonitor Review & Alternatives for 2023
www.comparitech.com · Oct 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
www.softwaretestinghelp.com · Aug 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

CloudTalk 0 mentions

Atera 5 mentions

Tracking CloudTalk since Mar 2021.

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: almost 4 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: almost 4 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: about 4 years ago

Alternatives to CloudTalk and Atera

When comparing CloudTalk and Atera, you can also consider the following products.

Aircall
Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Compare Aircall to CloudTalk or Atera:

Aircall vs CloudTalk Aircall vs Atera
NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Compare NinjaOne to CloudTalk or Atera:

NinjaOne vs CloudTalk NinjaOne vs Atera
Dialpad
Switch is a cloud-based phone system built for Google Apps users.

Compare Dialpad to CloudTalk or Atera:

Dialpad vs CloudTalk Dialpad vs Atera
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to CloudTalk or Atera:

Intercom vs CloudTalk Intercom vs Atera
JustCall
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

Compare JustCall to CloudTalk or Atera:

JustCall vs CloudTalk JustCall vs Atera
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Compare tawk.to to CloudTalk or Atera:

tawk.to vs CloudTalk tawk.to vs Atera