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Cloudlock VS Zendesk

Compare Cloudlock VS Zendesk and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cloudlock logo Cloudlock

CloudLock is a cloud security solution providing enterprise class security solutions for data in the cloud.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Cloudlock Landing page
    Landing page //
    2023-01-27
  • Zendesk Landing page
    Landing page //
    2024-05-06

Cloudlock features and specs

  • Ease of Integration
    Cloudlock integrates seamlessly with existing Cisco security infrastructure, allowing for a more streamlined and cohesive security solution without major disruptions.
  • Comprehensive Security Features
    Provides a wide range of security features including data loss prevention, threat protection, and compliance management, ensuring robust security coverage.
  • Cloud-Native Design
    Being cloud-native, Cloudlock is designed to secure SaaS, IaaS, and PaaS environments effectively and efficiently without the need for physical hardware.
  • User-Focused Security
    Offers behavior analytics and user-centric security policies that help identify and mitigate insider threats and compromised accounts.
  • Scalability
    Designed to scale with your organization’s needs, making it suitable for businesses of all sizes as they grow and expand their cloud footprint.

Possible disadvantages of Cloudlock

  • Cost
    The investment required for Cloudlock can be significant, especially for smaller organizations or those with limited budgets.
  • Complex Setup
    Some users may find the initial setup and configuration to be complex and time-consuming, especially if not familiar with CASB solutions.
  • Feature Overlap
    For organizations already using other Cisco security offerings, there might be overlapping features which could lead to redundancy.
  • Learning Curve
    There might be a learning curve for IT teams unfamiliar with Cisco’s suite of security products, potentially requiring additional training.
  • Dependency on Internet Connectivity
    As a cloud-based solution, its effectiveness is heavily dependent on a reliable internet connection, which might be a concern in areas with poor connectivity.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Cloudlock videos

+ Add

Cisco Cloudlock Webinar - 2018

More videos:

  • Review - DSI Security Webinar Series: Cisco Cloudlock

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Cloudlock and Zendesk)

Cloudlock

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Security & Privacy
100 100%
Security & Privacy
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudlock and Zendesk

Cloudlock Reviews

We have no reviews of Cloudlock yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cloudlock mentions (0)

We have not tracked any mentions of Cloudlock yet. Tracking of Cloudlock recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Cloudlock and Zendesk, you can also consider the following products

Microsoft Cloud App Security - Microsoft Cloud App Security provides deeper visibility, comprehensive controls, and enhanced protection against cloud security issues.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trend Micro Cloud App Security - Trend Micro Cloud App Security delivers advanced threat and data protection for Office 365 and cloud file-sharing services.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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