Customers, contractors, and partners never have to install an app to message your team. It’s perfect for keeping track of customer support, operations, and sales messages. Confirm appointments, ask for reviews, offer promotions, the possibilities are endless.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Clerk Chat should be more popular than Freshdesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is a very painful problem to have. Receiving 2FA SMS programmatically is surprisingly difficult because of all the safeguards against scammers, even if your usage is legitimate. As you say, normal providers like Twilio are blacklisted so they are unreliable at best. https://clerk.chat offers the ability to receive SMS on genuine non-VOIP numbers. They are ridiculously bad at pretty much everything – terrible... - Source: Hacker News / 10 months ago
Are you currently running on Slack for internal communication? If so, consider Clerk - although you can also use Clerk without Slack, too. Your choice. Maybe their price points match your needs - you can make calls and send/receive sms and you have the option to keep your number or get a new one. May be worth looking into. https://clerk.chat/. Source: about 1 year ago
When you say group text, do you mean like a cohort of people? Or sending out the same text to a large group of people? If I’m understanding you correctly, you could consider something like https://clerk.chat - they let you keep your number or choose a new one. Up to you. Source: about 1 year ago
Great question. Check out clerk.chat - you can bring your own number or get a new one. Super simple setup. Tiered pricing options. Great customer support. Also happens to integrate with Slack and Teams - if you want that option. Hope this was helpful! Source: about 1 year ago
Have you looked into something like clerk.chat? You can send & receive SMS with your current number or you can get a new one. If you happen to run on Slack or Teams, it easily integrates if you want to go that route. Are you currently using a solution or trying to find one that works with your needs, such as travel, etc.? Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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