Software Alternatives, Accelerators & Startups

Clerk Chat VS LiveAgent

Compare Clerk Chat VS LiveAgent and see what are their differences

Clerk Chat logo Clerk Chat

SMS for Slack

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Clerk Chat Landing page
    Landing page //
    2023-09-21

Customers, contractors, and partners never have to install an app to message your team. It’s perfect for keeping track of customer support, operations, and sales messages. Confirm appointments, ask for reviews, offer promotions, the possibilities are endless.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Clerk Chat

Website
clerk.chat
$ Details
-
Platforms
Slack Microsoft Teams Web
Release Date
2020 January

Clerk Chat features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Clerk Chat videos

No Clerk Chat videos yet. You could help us improve this page by suggesting one.

+ Add video

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Clerk Chat and LiveAgent)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Web App
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Clerk Chat and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Clerk Chat and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Clerk Chat and LiveAgent

Clerk Chat Reviews

We have no reviews of Clerk Chat yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Clerk Chat seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Clerk Chat mentions (18)

  • Cophone – Your Virtual Smartphone
    This is a very painful problem to have. Receiving 2FA SMS programmatically is surprisingly difficult because of all the safeguards against scammers, even if your usage is legitimate. As you say, normal providers like Twilio are blacklisted so they are unreliable at best. https://clerk.chat offers the ability to receive SMS on genuine non-VOIP numbers. They are ridiculously bad at pretty much everything – terrible... - Source: Hacker News / 10 months ago
  • Leaving RingCentral - Opinions On Competitors?
    Are you currently running on Slack for internal communication? If so, consider Clerk - although you can also use Clerk without Slack, too. Your choice. Maybe their price points match your needs - you can make calls and send/receive sms and you have the option to keep your number or get a new one. May be worth looking into. https://clerk.chat/. Source: about 1 year ago
  • What VOIP client let’s you do a 3 way text?
    When you say group text, do you mean like a cohort of people? Or sending out the same text to a large group of people? If I’m understanding you correctly, you could consider something like https://clerk.chat - they let you keep your number or choose a new one. Up to you. Source: over 1 year ago
  • Alternative to Ringcentral
    Great question. Check out clerk.chat - you can bring your own number or get a new one. Super simple setup. Tiered pricing options. Great customer support. Also happens to integrate with Slack and Teams - if you want that option. Hope this was helpful! Source: over 1 year ago
  • Send/receive texts remotely
    Have you looked into something like clerk.chat? You can send & receive SMS with your current number or you can get a new one. If you happen to run on Slack or Teams, it easily integrates if you want to go that route. Are you currently using a solution or trying to find one that works with your needs, such as travel, etc.? Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Clerk Chat and LiveAgent, you can also consider the following products

Slack Message Buttons - Making messages more interactive with buttons

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS Commands Set - Interact with AWS from Slack using Nimbella Commander

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Engage.so - All-in-one Customer Engagement and Automation Tool for SaaS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.