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Cisco DNA Center VS Intercom

Compare Cisco DNA Center VS Intercom and see what are their differences

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Cisco DNA Center logo Cisco DNA Center

Find and resolve network issues with Cisco DNA Center. Provides software-based network automation and assurance. Control and manage intent-based networks.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Cisco DNA Center Landing page
    Landing page //
    2023-08-17
  • Intercom Landing page
    Landing page //
    2023-07-05

Cisco DNA Center

Website
cisco.com
Pricing URL
-
Release Date
-
Edit details

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Cisco DNA Center features and specs

  • Centralized Network Management
    DNA Center offers a single pane of glass for managing the entire network, which simplifies operations and reduces administrative overhead.
  • Automation and AI-Driven Insights
    It uses AI and machine learning to provide predictive insights and automate routine tasks, improving efficiency and reducing human error.
  • Enhanced Security
    Integrates security features like Cisco ISE, providing network visibility and segmentation, which help in identifying and mitigating threats swiftly.
  • Scalability
    Designed to scale with your network, it supports a wide range of network sizes and can evolve as your network grows.
  • Integration Capabilities
    Offers extensive integration with third-party systems and other Cisco solutions, allowing for a more cohesive IT ecosystem.

Possible disadvantages of Cisco DNA Center

  • Cost
    The initial investment and ongoing licensing fees can be high, which may be a barrier for smaller organizations.
  • Complexity
    The wide array of features and capabilities can lead to a steep learning curve for IT staff who are not already familiar with Cisco products.
  • Hardware Dependence
    Some features and functionalities require specific Cisco hardware, which can limit flexibility and increase costs.
  • Vendor Lock-In
    Using Cisco-exclusive solutions may limit options for integrating non-Cisco hardware and software in the future.
  • Implementation Time
    Deploying Cisco DNA Center can be time-consuming and may require substantial planning and resources to implement effectively.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Cisco DNA Center

Overall verdict

  • Cisco DNA Center is generally considered a robust and comprehensive network management solution designed for enterprise environments.

Why this product is good

  • It offers a wide range of features, including network automation, policy-based segmentation, assurance, and analytics. These capabilities help improve network performance, enhance security, and simplify management tasks. Additionally, its ability to provide deep insights and automate complex processes makes it a valuable tool for IT teams managing large and sophisticated networks.

Recommended for

    Cisco DNA Center is particularly recommended for large enterprises and organizations with complex network infrastructures that require automated solutions, centralized management, and advanced troubleshooting tools. It is also suitable for those looking to enhance network security and performance through segmentation and analytics.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Cisco DNA Center videos

+ Add

Overview of Cisco DNA Center

More videos:

  • Tutorial - How to use Cisco DNA Center Appliance for Assurance and SD-Access
  • Review - Overview of Cisco DNA Center Assurance

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Cisco DNA Center and Intercom)

Cisco DNA Center

Intercom

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Cisco DNA Center and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cisco DNA Center and Intercom

Cisco DNA Center Reviews

We have no reviews of Cisco DNA Center yet.
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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cisco DNA Center mentions (0)

We have not tracked any mentions of Cisco DNA Center yet. Tracking of Cisco DNA Center recommendations started around Mar 2021.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
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What are some alternatives?

When comparing Cisco DNA Center and Intercom, you can also consider the following products

Nmap - Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds Network Configuration Manager - SolarWinds is a leading provider of powerful and affordable IT infrastructure management software. Make IT look easy.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cisco Network Assistant - Cisco Network Assistant simplifies wired and wireless network management, and provides critical product information using Cisco Active Advisor.

Drift - A messaging app that helps you grow your business.

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