Software Alternatives, Accelerators & Startups

Cin7 VS LiveAgent

Compare Cin7 VS LiveAgent and see what are their differences

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Cin7 logo Cin7

Cin7 allows retailers to manage all their sales channels, inventory, point of sale and supply chain in one central, cloud-based software.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Cin7 Landing page
    Landing page //
    2023-09-12

Cin7 is a software-as-a-service (Saas) company headquartered in Auckland, with offices in Los Angeles. Cin7 develops and supports its own cloud-based multi inventory management software, helping multichannel retail and wholesale brands grow their business and scale to international markets. With real-time visibility, customizability, and reporting for efficient inventory control across the supply chain, Cin7 stands for โ€œConnected Inventory.โ€

Cin7โ€™s ever-evolving product features 450+ integrations, including Amazon Seller, Vendor, and FBA, eBay, Walmart Marketplace, Salesforce, Xero, QuickBooks, and Intuit. Built-in features include warehouse management, point of sale (POS), electronic data interchange (EDI), production (light manufacturing), omnichannel, B2B eCommerce and multi-entity functionality plus robust automation, all at a fraction of the cost of a full ERP. Cin7 is also known for its extensive knowledge base and outstanding in-house customer support through onboarding and beyond. Our expanded offerings now include Google Shopping and digital marketing services.

Launched in 2012, Cin7 is among the top 5 percent of the worldโ€™s fastest-growing SaaS companies, with more than 1,600 customers and 14,000+ users worldwide. Key industries served by Cin7 include fashion apparel, food, and beverage, beauty, electronics, and homeware. Cin7 will open a London office in November 2019 and was ranked in Capterraโ€™s Top 20 Retail Management Systems Software list for 2019.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Cin7 features and specs

  • Comprehensive Inventory Management
    Cin7 offers robust inventory management capabilities allowing businesses to track stock levels, orders, sales, and deliveries in real-time across multiple locations.
  • Integrations
    Cin7 integrates with various e-commerce platforms, accounting software, and other business applications, which helps in streamlining operations and improving efficiency.
  • Scalability
    The platform is scalable, suitable for businesses of different sizes, and can grow as the business expands.
  • Automated Workflows
    Cin7 provides automated workflows that can handle various business processes, reducing manual intervention and minimizing errors.
  • User-Friendly Interface
    The software offers an intuitive and user-friendly interface that makes it easier for users to navigate and manage inventory efficiently.

Possible disadvantages of Cin7

  • Cost
    Cin7 can be expensive for small businesses or startups as it comes with a higher price point compared to other inventory management solutions.
  • Customization Limitations
    There might be limitations in customizing the platform to fit very specific business needs or workflows, which can be a drawback for some companies.
  • Learning Curve
    Due to its comprehensive features, there can be a steep learning curve for new users who are not familiar with inventory management software.
  • Customer Support
    Some users have reported that the customer support response time is slow and that the quality of support can vary.
  • Occasional Bugs
    Users have encountered occasional bugs and glitches within the software that can disrupt business operations temporarily.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Cin7

Overall verdict

  • Overall, Cin7 is considered a good option for businesses that require extensive inventory management capabilities and integration options. It is particularly well-received for its ability to adapt to the needs of growing businesses.

Why this product is good

  • Cin7 offers a robust inventory management system that integrates with various platforms, making it suitable for businesses seeking a comprehensive solution. It provides features such as automated workflows, real-time inventory visibility, and a wide range of integrations with ecommerce platforms, accounting software, and more. Users appreciate its scalability and ability to streamline complex operations, which makes it a popular choice for businesses looking to efficiently manage their inventory and supply chain processes.

Recommended for

    Cin7 is recommended for medium to large businesses in industries such as retail, wholesale, and manufacturing that need a comprehensive inventory management system. It is also suitable for businesses that operate in multiple channels, as its integration capabilities allow for seamless operations across different sales platforms.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Cin7 videos

Cin7 - Overview Video - [Waypoint]

More videos:

  • Review - Cin7 - Products (Basic) - [Waypoint]

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Cin7 and LiveAgent)
Inventory Management
100 100%
0% 0
Customer Support
0 0%
100% 100
ERP
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Cin7 and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cin7 and LiveAgent

Cin7 Reviews

Best Inventory Management Software for Wholesalers in 2026
Cin7 is a capable platform with broad functionality across retail, e-commerce, and wholesale channels. The challenges for wholesale-focused operations: Cin7 is designed for businesses that sell across multiple channels, not businesses that are wholesale-only. Pricing is quote-based, making it difficult to evaluate without going through a sales process. Implementation tends...
9 Small Business Inventory Management Software
Cin7 breaks this cycle by offering built-in modules that come standard with your plan. Along with the POS system, Cin7 has all the options of B2B eCommerce features, manufacturing features, and a payment portal.
Best Inventory Management Software of 2020
By facilitating over 450 integrations, Cin7 connects users to services, platforms and sales channels that provide real time views of sales, purchase, and stock level data. Users can track incoming stock, component stock, stock-on-hand, open-to-sell, on-hold/reserved inventory, and faulty stock. The system provides granular product management capabilities, including batch and...
Source: digital.com

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Cin7 and LiveAgent, you can also consider the following products

Zoho Inventory - Zoho Inventory is an online inventory management software ideal for small businesses. Simplify your inventory and order operations. Try for FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Unleashed Software - Unleashed is powerful inventory management software. Accurately manage your inventory online, in real time, with Unleashed. Start your free trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Fishbowl Inventory - Fishbowl offers manufacturing and warehouse management solutions for QuickBooks.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.