Blockchair Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Blockchair mentions (126)

• Spoofed Deposit Address. I want everyone to read this

  Since I am not allowed to post images here (surprise)...... Coinbase gave me an address to deposit my btc into and when the funds were sent there from the sender, the funds never arrived in my account. Upon consultation with coinbase, they tried to tell me that the address I supplied was not associated with my coinbase account, which is CLEARLY was. The address is 100% correct and the money was sent and it was... Source: 10 months ago

• Spoofed Deposit Address. I want everyone to read this

  Since I am not allowed to post images here (surprise)...... Coinbase gave me an address to deposit my btc into and when the funds were sent there from the sender, the funds never arrived in my account. Upon consultation with coinbase, they tried to tell me that the address I supplied was not associated with my coinbase account, which is CLEARLY was. The address is 100% correct and the money was sent and it was... Source: 10 months ago

• Best Crypto Portfolio App

  Sounds like you can just use a blockchain explorer like blockchair for this. Just open your address and see your transactions and current balance. For example this BTC portfolio. Source: 12 months ago

• Problem with bitcoin.com wallet

  How did you obtain the address that you want to send to ? Did you transcribe it, or scan it from a QR Code or copy paste it ? Does it start bitcoincash: ? what happens if you interrogate the address by entering it into blockchair.com ? Source: 12 months ago

• connecting MM Portfolio account to MM Brave Extension?

  The Portfolio address is confirmed on blockchair.com if that's what you might want to know. Thanks. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago