Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Backbone.js might be a bit more popular than Freshdesk. We know about 15 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Got it thanks for the context. I've read the web app and it seems to me it is just https://backbonejs.org/ re-written in Typescript and allows JSX. I'm very certain Typescript and JSX will have improved the DX for Backbone like apps, but it doesn't address all of the other issues that teams had with Backbone. e.g. Cyclical event propagation, state stored in the DOM (i.e. Appendchild is error prone in large code... - Source: Hacker News / about 1 year ago
Even further nowadays, docs are created using Docusaurus. I don't have problem with it but documentation should be good (eye) friendly than easy to write. Why not be creative while writing docs such as - Backbone.js - https://backbonejs.org Or https://backbonejs.org/docs/backbone.html as code annotation. - Source: Hacker News / about 1 year ago
What we see, a decade ago, are that many of the "popular" libraries, frameworks, and methods, not surprisingly, have gone by the wayside, a lot that have remained in current code as difficult-to-removemodernize legacy cruft (Bower, Gulp, Grunt, Backbone, Angular 1, ...), and then we have the small minority that are still here. Some that remain have had their utility lessened/questioned by platform and language... - Source: dev.to / over 1 year ago
Backbone.js gives structure to web applications by providing models with key-value binding and custom events, collections with a rich API of enumerable functions, views with declarative event handling, and connects it all to your existing API over a RESTful JSON interface. Site Backbone.js *Backbone.js gives structure to web applications by providing models with key-value binding and custom events…*backbonejs.org. - Source: dev.to / over 1 year ago
The ajax request is made via a call to Backbone.sync() of Backbone.js, which ultimately calls jquery's $.ajax(). I haven't changed anything about how the call is made... Just upgraded cordova. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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