What are some alternatives?
When comparing Astro and Freshdesk, you can also consider the following products
CleanEmail - CleanEmail is an online service that empowers you to take control of your mailbox.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
MailClark - The Slack bot for external communications
Zoho Desk - Industry's first context-aware Helpdesk Software