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AskSpot VS Smartsupp

Compare AskSpot VS Smartsupp and see what are their differences

AskSpot

AskSpot gives online stores two AI agents that sell and support: product advice, order questions and support tickets across chat, email and marketplaces, in 200+ languages.

Rating
0 reviews
Pricing
Paid Free trial $290 / Monthly (AI Chat Agent, 1,250 AI conversations)
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Alternatives Is it good?
Smartsupp

Drive your online sales through conversations! AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time.

Rating
0 reviews
Pricing
Freemium Free trial $19.5 / Monthly
Promote on VibeVoted
Alternatives Is it good?
Propello Cloud
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes sponsored

Which is more popular?

Customer Support popularity
8% vs 92%
alternatives listed
16 vs 173

Base details

Website, pricing, platforms and company facts side by side.

AskSpot
Smartsupp
Website askspot.io smartsupp.com
Pricing
Paid Free trial $290 / Monthly (AI Chat Agent, 1,250 AI conversations) Official pricing
Freemium Free trial $19.5 / Monthly Official pricing
Platforms —
Wordpress Prestashop Shopify WooCommerce Wix BigCommerce Magento +4
Company Startup from Poland · 1 - 9 employees Startup from the Czech Republic · 2014
Listed in
AI Chatbots Customer Support Customer Service Live Chat eCommerce Tools AI Agents AI +4
Live Chat Chatbots Customer Engagement Sales Automation Customer Communication Code-Free Chatbot Builders Customer Support Lead Generation Help Desk +6

About AskSpot and Smartsupp

In their own words, as submitted to SaaSHub.

AskSpot
Smartsupp

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes - in 200+ languages, 24/7. The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's...

Read more about AskSpot

Jumpstart your sales and boost conversions with Smartsupp. Our packages offer everything you need: AI, LeadGen chatbots and live chat to help you turn visitors into customers. Automate responses to repetitive questions and provide a personal touch when it matters the most. Leverage multilingual...

Read more about Smartsupp

Features and specs

What each product offers, as listed by its team.

AskSpot 3 features
Smartsupp 4 features
  • AI Chat Agent
    Product search, recommendations and comparisons from the store catalogue, shown as product cards
  • AI Inbox Agent
    Categorises and resolves helpdesk and marketplace tickets or drafts replies
  • Languages
    200+ languages, replies in the customer's language
  • Live chat
  • Chatbot
  • Lead generation
  • AI assistant

Analysis

An editorial look at what each product does well and who it suits.

AskSpot
Smartsupp

No analysis of AskSpot yet.

Overall verdict

  • Smartsupp is generally considered a good choice for businesses seeking to improve their online customer service. It offers a range of useful features at competitive prices, making it valuable for both small businesses and larger enterprises. However, it's important for potential users to assess their specific needs, as while it is widely praised, the best tool often depends on individual requirements and other circumstances.

Why this product is good

  • Smartsupp is a live chat and chatbot tool that can enhance customer support experiences on websites. It is appreciated for its user-friendly interface, integration capabilities with various platforms, and features like automated messages and visitor tracking. These attributes make it a compelling choice for businesses looking to improve customer interaction and engagement. Additionally, its affordability and tiered pricing plans cater to different business needs and sizes.

Recommended for

  • Small to medium-sized businesses looking for an affordable live chat solution.
  • E-commerce websites aiming to enhance customer engagement and support.
  • Businesses seeking an easy-to-use tool with robust integration options.
  • Companies interested in using chatbots to reduce customer service workload.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
AskSpot
Smartsupp
8% 8%
Customer Support
92% 92%
8% 8%
Live Chat
92% 92%
100% 100%
Customer Service
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing AskSpot and Smartsupp.

What makes your product unique?

AskSpot's answer

AskSpot is built only for e-commerce. Instead of answering from general AI knowledge, it works from the store's own catalogue, orders and policies: it searches and compares products like a trained salesperson, answers order questions after verifying the shopper, and resolves or drafts replies to helpdesk and marketplace tickets. One platform covers both the storefront (AI Chat Agent) and the support inbox (AI Inbox Agent), in 200+ languages.

Why should a person choose your product over its competitors?

AskSpot's answer

Because it sells as well as supports. According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. Pricing is public (from $290 a month with 1,250 AI conversations included), there is a 7-day free trial without a credit card, go-live typically takes 3-5 working days, and data stays in EU data centres and is never used to train external models.

How would you describe the primary audience of your product?

AskSpot's answer

Online stores and e-commerce brands with large or technical catalogues, several markets or marketplace channels (Allegro, Amazon), and the e-commerce and customer service teams who answer the same product and order questions every day - from specialist shops to marketplaces with tens of thousands of chats a month.

What's the story behind your product?

AskSpot's answer

AskSpot was founded in 2022 in Kraków, Poland. We saw online stores losing sales because shoppers could not get a quick, expert answer about the product they were looking at, while support teams spent their days on repetitive order questions. So we built AI agents designed for how e-commerce works - selling on the storefront and supporting in the inbox. Today AskSpot is used by 100+ online stores across Europe and handles 300,000+ customer conversations a month.

Which are the primary technologies used for building your product?

AskSpot's answer

Generative AI (large language models) grounded in each store's own data, hosted in EU data centres on Microsoft Azure and Google Cloud. The chat is a lightweight JavaScript widget; integrations run through platform and helpdesk APIs (Shopify, WooCommerce, Magento, PrestaShop, Zendesk, Freshdesk, Thulium, Allegro, Amazon and others), with a daily product-feed sync.

Who are some of the biggest customers of your product?

AskSpot's answer

  • Morele.net
  • PHH Group (pigu.lt, 220.lv, kaup24.ee, hobbyhall.fi)
  • Militaria.pl
  • Senetic
  • Ogrodosfera
  • KODANO
  • 4FIZJO
  • Konesso
  • EZ Living Furniture
  • Meblobranie

User comments

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