Software Alternatives, Accelerators & Startups

Arc VS LiveAgent

Compare Arc VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Arc logo Arc

This new web browser is going to kill Chrome

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Arc Landing page
    Landing page //
    2024-05-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Arc features and specs

  • Innovative Design
    Arc offers a sleek and modern interface that is different from traditional web browsers, prioritizing accessibility and user experience.
  • Enhanced Privacy
    The browser comes with strong privacy features, including tracker blocking and advanced security settings to protect users' data and browsing habits.
  • Performance Optimization
    Arc is built on a performance-optimized engine that ensures fast browsing speeds and efficient resource management.
  • Customizability
    Users can personalize their browsing experience with a variety of themes, extensions, and settings that cater to individual preferences.
  • Cross-Platform Synchronization
    Arc supports the synchronization of tabs, bookmarks, and preferences across multiple devices, providing a seamless experience for users who switch between desktop and mobile.

Possible disadvantages of Arc

  • Limited Extension Support
    Compared to more established browsers, Arc has a smaller library of compatible extensions, which might limit functionality for some users.
  • Learning Curve
    The unique design and features of Arc may require users to spend some time learning how to navigate and utilize the browser effectively.
  • Compatibility Issues
    Some websites and web applications may not be fully compatible with Arc, potentially leading to rendering issues or functionality limitations.
  • Resource Intensive
    Despite its optimizations, Arc can be more resource-intensive compared to some other browsers, possibly impacting system performance on older or less powerful devices.
  • Maturity
    As a relatively new entrant in the browser market, Arc may lack the robustness and refinement that come with years of development and user feedback seen in more established browsers.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Arc

Overall verdict

  • Arc is a solid and innovative web browser that has quickly gained positive traction among both casual users and professionals, particularly those looking for a feature-rich and privacy-focused browsing experience.

Why this product is good

  • Arc (arc.net) is considered a good choice by many users and tech reviewers because it offers modern features, a sleek and user-friendly design, and improved performance compared to some other browsers. Its focus on privacy, security, and customization, along with effective integration with various web services, makes it appealing to a broad audience. Regular updates and community feedback incorporation further enhance its reputation.

Recommended for

  • Users who prioritize privacy and security.
  • Individuals seeking a modern and customizable browser interface.
  • Professionals and tech-savvy users who value integration with web services.
  • People searching for an alternative to mainstream browsers with unique capabilities.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Arc videos

Arc Browser Review: 10 Reason Why YOU Should Switch!

More videos:

  • Review - Intel Arc 2023 Revisit & Benchmarks: A770 & A750 GPU Updated Tests
  • Review - Please Buy Intel GPUs. - Arc A750 & A770 Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Arc and LiveAgent)
Web Browsers
100 100%
0% 0
Customer Support
0 0%
100% 100
Customisable Web Browser
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Arc and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Arc and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Arc and LiveAgent

Arc Reviews

The 7 best web browsers in 2025
Arc comes equipped with plenty more productivity-focused tools, too. Its built-in universal search function allows you to instantly jump to a tab or find and execute a shortcut. Plus, you can have up to four tabs in a split-screen layout, instead of firing up a new window each time you want to operate on multiple web pages side-by-side. And Arc's AI can tidy up your...
Source: zapier.com

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Arc seems to be more popular. It has been mentiond 77 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Arc mentions (77)

  • Nook Browser
    Because both are trying to be response to the death of Browser Company's Arc. (https://arc.net). - Source: Hacker News / 8 months ago
  • I tried 6 next-gen browsers - here's what I found
    Arc was first recommended to me by a fellow dev. It felt like the browser I was looking for but never quite found. The Browser Company released this trendsetter in 2023, and among the frontend and tech community it quickly became the new shiny browser. I joined the trend in December 2023, and Arc became my default browser for more than a year. The browser focuses on user experience and brings minimal but modern... - Source: dev.to / 9 months ago
  • Arc vs. Dia: A Developerโ€™s Take on Two Browsers from The Browser Company (Plus: How to Get Access to Both)
    Arc was first recommended to me by a fellow developer, and it immediately felt like the browser Iโ€™d always wanted but never quite found. Iโ€™m a sucker for clean interfaces, and as both a frontend developer and a designer, I notice the details - beautiful UI, intuitive flows, and features that actually solve daily annoyances. - Source: dev.to / about 1 year ago
  • My Recommended Zen Mods Plugins (Bite-size Article)
    In a previous article, I mentioned that unlike Arc Browser, Zen does not allow pinned tabs to be organized into folders (at this point), which I found inconvenient. While this plugin doesn't directly solve that issue, it does help organize pinned tabs neatly in a row, which I like. - Source: dev.to / over 1 year ago
  • I tested Arc Browser
    Arc Browser is available on Windows, macOS and Linux (no, negative point). It's based on Chromium, so if you've already used Chrome, you won't feel out of place. Installing it couldn't be easier: go to the official website and download the version corresponding to your operating system. - Source: dev.to / over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Arc and LiveAgent, you can also consider the following products

Brave - Fast and secure, ad and tracker blocking browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Chrome - Google Chrome is a fast, secure, and free web browser, built for the modern web. Give it a try on your desktop today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sidekick Browser - The fastest browser for work ever made

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.