
Freshdesk
HaloITSM
Codenica
Halo Service Desk
Jira Service Desk
SysAid
Certero for Enterprise ITAM
ITIL-aligne ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.

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Website, pricing, platforms and company facts side by side.
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| Website | alvao.com | alanaknows.com |
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| Company | 1999 | — |
| Listed in | — |
In their own words, as submitted to SaaSHub.


ALVAO is a next-gen ITSM solution that combines powerful ticketing and asset management with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced...
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IT Service Management designed for Microsoft 365
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As answered by people managing ALVAO and https://alanaknows.com/.
ALVAO's answer
We develop our products mainly in C#, JavaScript, and Microsoft SQL.
ALVAO's answer
Medium-sized company (200-2000 employees) using a wide range of Microsoft products.
ALVAO's answer
In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.
ALVAO's answer
The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.
ALVAO's answer
HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper
ALVAO's answer
We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.
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When comparing ALVAO and https://alanaknows.com/, you can also consider the following products.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.
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Codenica ITSM + ITAM helps IT teams manage tickets, assets, help desk, service desk, knowledge, and automation.
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Break out of the inbox, and connect teams globally.
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IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
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SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI
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