Software Alternatives, Accelerators & Startups

AgentBro VS LiveAgent

Compare AgentBro VS LiveAgent and see what are their differences

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AgentBro logo AgentBro

AI receptionist that answers calls 24/7, books appointments, and captures leads for small businesses

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • AgentBro Pre-built Template
    Pre-built Template //
    2025-12-16
  • AgentBro Agent Config
    Agent Config //
    2025-12-16
  • AgentBro Dashboard
    Dashboard //
    2025-12-16
  • AgentBro Call Transcript, Ai summary and recording of audio
    Call Transcript, Ai summary and recording of audio //
    2025-12-16
  • AgentBro Booking Details
    Booking Details //
    2025-12-16

What is AgentBro?

AgentBro is an AI-powered phone receptionist designed for small businesses. It answers every call 24/7 with a human-like voice, books appointments directly to your calendar, and captures leads automatically.

Key Features

  • 24/7 Call Answering - Never miss a customer call, even nights and weekends
  • Automatic Appointment Booking - Syncs with Google Calendar and Outlook
  • Lead Capture & Qualification - Collects caller information and qualifies prospects
  • Custom AI Voice - Choose from multiple natural-sounding voices
  • Call Transfer - Routes urgent calls to your phone instantly
  • Real-time Transcripts - Full recordings and transcripts of every call
  • Knowledge Base - Train your AI on FAQs, services, and pricing
  • Industry Templates - Pre-built for dental, medical, legal, real estate, and more

Why AgentBro?

  • 97% cheaper than hiring a human receptionist ($3,000+/month)
  • 5-minute setup - No coding or technical skills required
  • No contracts - Pay monthly, cancel anytime
  • 14-day money-back guarantee

Pricing

  • Free Trial - 5 minutes to test
  • Starter - $79/month (100 minutes)
  • Growth - $179/month (500 minutes) - Most Popular
  • Professional - $299/month (1000 minutes)
  • Enterprise - $499/month (2500 minutes)

Perfect for dental offices, medical practices, law firms, salons, restaurants, real estate agents, and service businesses.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

AgentBro

$ Details
freemium $79.0 / Monthly (Starter - 200 minutes)
Platforms
Web SaaS
Release Date
-
Startup details
Country
United States
State
Wyoming
City
Cheyenne
Founder(s)
Sameer Chokly
Employees
1 - 9

AgentBro features and specs

  • 24/7 Call Answering
  • Multi-language Support
  • Appointment Booking
  • Google Calendar Integration
  • Outlook Calendar Integration
  • Lead Capture
  • Call Recording
  • Call Transcripts
  • Custom AI Voices
  • Call Transfer
  • SMS Notifications
  • Knowledge Base
  • Industry Templates

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of AgentBro

Overall verdict

  • AgentBro appears to be a capable AI agent platform, but as an independent assistant I don't have verified, up-to-date information about this specific product, so you should evaluate it directly against your own needs before committing.

Why this product is good

  • Positioned as an AI agent automation tool, which can streamline repetitive tasks and boost productivity
  • May offer no-code or low-code workflows that make automation accessible to non-technical users
  • Could integrate with popular apps and services to connect your existing tech stack
  • Potentially scalable for both individual users and teams looking to delegate work to AI agents

Recommended for

  • Small businesses and startups looking to automate routine workflows
  • Marketers and content teams wanting to speed up repetitive tasks
  • Solo entrepreneurs seeking an AI assistant to handle operational work
  • Teams evaluating AI agent tools who are willing to run a trial before full adoption

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

AgentBro videos

I Called a Plumber and an AI Booked My Appointment

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to AgentBro and LiveAgent)
AI Assistant
100 100%
0% 0
Customer Support
0 0%
100% 100
Voice Assistant
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing AgentBro and LiveAgent.

What makes your product unique?

AgentBro's answer

AgentBro is the only AI receptionist that actually books appointments - not just takes messages.

  • Human-like voice (callers can't tell it's AI)
  • Books directly into Google Calendar/Outlook
  • 5-minute setup, no coding required
  • 97% cheaper than hiring staff ($79/mo vs $3,000+/mo)
  • Industry templates for dental, medical, legal, real estate
  • Smart call transfer for urgent calls

Small businesses answer 100% of calls and never lose customers to voicemail.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

AgentBro's answer

  • 97% cheaper than human receptionists - Pay $79-499/month instead of $3,000+/month for staff
  • 5-minute setup - No technical skills needed, go live same day
  • Human-like AI voice - Powered by ElevenLabs, callers can't tell it's AI
  • Actually books appointments - Syncs directly to Google Calendar and Outlook, not just takes messages
  • Industry-specific templates - Pre-trained for dental, medical, legal, real estate, salons, and more
  • No contracts - Pay monthly, cancel anytime with 14-day money-back guarantee
  • Transparent pricing - No hidden fees, per-minute charges, or surprise costs
  • Built for small businesses - Not an enterprise tool dumbed down, designed specifically for SMBs

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

AgentBro's answer

Small to medium-sized service businesses that rely on phone calls but struggle to answer every call:

  • Dental offices and medical practices - Missing calls means missing patients
  • Law firms and attorneys - Every missed call is a potential client lost
  • Salons, spas, and barbershops - Staff too busy cutting hair to answer phones
  • Real estate agents - Can't answer while showing properties
  • Restaurants - Kitchen staff shouldn't be answering reservation calls
  • Plumbers, HVAC, contractors - On job sites, can't pick up the phone
  • Any business losing revenue to missed calls - 62% of calls to small businesses go unanswered

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

AgentBro's answer

AgentBro was born from a simple frustration: watching small businesses lose customers because they couldn't answer the phone.

The founder ran a service business and saw firsthand how missed calls meant missed revenue. Hiring a full-time receptionist cost $40,000+ per year - impossible for most small businesses. Traditional answering services were impersonal and expensive.

When AI voice technology became good enough to sound truly human, we saw the opportunity to build something different: an AI receptionist that small businesses could actually afford, that could actually book appointments (not just take messages), and that could be set up in minutes without any technical skills.

Today, AgentBro helps hundreds of small businesses never miss a call again - at a fraction of what they'd pay for human staff.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

AgentBro's answer

  • Dental practices handling 500+ calls per month
  • Multi-location medical clinics
  • High-volume real estate teams
  • Busy law firms and solo attorneys
  • Salon chains with multiple locations
  • Restaurant groups managing reservations
  • Home service companies (plumbing, HVAC, electrical)

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AgentBro and LiveAgent

AgentBro Reviews

We have no reviews of AgentBro yet.
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LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing AgentBro and LiveAgent, you can also consider the following products

Smith.ai - Smith.a is one of the best virtual receptionist and chat services that offer phone calls, answer chats and take messages for you and your staff.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ruby Receptionists - Ruby Receptionists is a live virtual receptionist and chat company used by various multinational organizations for the effective growth of the business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rosie - AI Phone Answering Service

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.