1Flow
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Voicepanel
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Refiner
Survicate
Aptabase
SatisMeter
Freshdesk
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Intercom
HelpScout
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Salesforce Service Cloud
Front
Backed by Y Combinator, 1Flow is the #1 in-product survey and messaging platform for product and user research teams at digital product companies. With robust user segmentation, you can target any user based on events and user attributes to engage them in-app and ask specific questions to collect feedback. Understand why users churn / don't convert, and where your product might be missing the mark, so you can build better products faster and grow your user base.
1Flow seamlessly integrates with Mixpanel, Amplitude, Segment and data warehouses, allowing you to send user data as analytics events and attributes, as well as target users based on dynamic cohorts.
Once installed into your app, 1Flow works with over-the-air cloud dashboard control with no need to update your app or make code changes. This gives you the ultimate power of launching the perfect user flow exactly when and where you want it, without taking up dev resources.
1Flow offers enterprise-level data security by being SOC 2 Type 2 complaint and GDPR compliant, while offering startup-friendly pricing and 14-day unlimited use free trial for anyone. Visit 1Flow AI website to learn more and get started for free today.
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1Flow's answer
1Flow's answer
1Flow offers a robust user segmentation engine using a combination of user's events and attributes, and allow you to create AND/OR logic and logic groups to target precisely the right users you want to research - without needing development resources or code changes at all!
1Flow also has the absolute best modern, clean design that is fully customizable (from fonts to text color, background color and brand color) to compliment your branding and appear native to your brand. The built-in transition animations are delightful to your users and unmatched in any other similar products out there.
1Flow AI (which is powered by ChatGPT and GPT-4 technology) allows anyone to create a customized user survey specific to your business needs and matches your tone of voice instantly. 1Flow also offers a rich collection of goal-based templates to help you craft the perfect user research studies that uncover actionable user insights and unlock growth.
1Flow's answer
1Flow has built the best in-app survey software in 2023 and beyond. They offer a 14-day unlimited use free trial so you can start a free trial by signing up and take a look yourself. It's the best tool in its class with the most affordable pricing available for its rich feature sets. If you have any questions you can contact 1Flow's support anytime and the founder of 1Flow is super responsive and will personally ensure you're successful in your search.
1Flow's answer
1Flow is best suited for consumer mobile apps, web-based SaaS products, e-commerce brands, and marketing websites. Product managers, user researchers, UX designers and customer success managers all love using 1Flow.
1Flow's answer
1Flow is founded by Stanford Product Design student and serial entrepreneur.
1Flow's answer
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Chatty Insights - Research behavior drivers of your customers with AI-led Interviewers. In-depth customer interviews with the scale of a survey.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Voicepanel - A new way to get user feedback, using AI
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Kraftful Analytics - Kraftful is a product analytics platform for apps that control devices.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.