Software Alternatives, Accelerators & Startups

Freshdesk VS Chatty Insights

Compare Freshdesk VS Chatty Insights and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Chatty Insights logo Chatty Insights

Understanding customer behavior at any scale, in any language, fast with AI-led Interviewers.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Chatty Insights Easy Interview Setup
    Easy Interview Setup //
    2024-05-20
  • Chatty Insights Input analysis at Scale
    Input analysis at Scale //
    2024-05-20
  • Chatty Insights Smart Dashboard
    Smart Dashboard //
    2024-05-20
  • Chatty Insights Additional Features
    Additional Features //
    2024-05-20

Chatty Insights provides in-depth customer interviews with the scale of a survey.

Chatty Insights is the perfect platform for understanding customer behavior at any scale, in any language, fast. Our AI-driven interviews are as simple as a survey with the depth of detailed research, effortlessly discovering customer needs and decision drivers.

Easily organize your research, share an interview link with your customers or embed within the product – and let AI do the work for you. Discover hidden patterns thanks to our powerful analytics, presented in a user-friendly dashboard that turns qualitative research into actionable insights.

Research Solutions: Automatic Customer Interview AI CSAT Market Research User Churn Analysis Smart Feedback Analysis

Make your customers feel heard—send them a Chatty!

Chatty Insights

$ Details
paid Free Trial
Release Date
2023 June
Startup details
Country
Spain
City
Barcelona
Founder(s)
Valentino Majdandjic, Pietro Ferracini
Employees
1 - 9

Freshdesk features and specs

No features have been listed yet.

Chatty Insights features and specs

  • AI CSAT: The new generation CSAT focuses on the WHY behind the rating – so you can stop guessing and start acting. 10x higher participation rates 40% higher response rates
  • Market Research: AI-driven interviews streamline the process of conducting market research by automating the creation of interviews
  • User Churn Analysis : Gain a clear and comprehensive view of your customer churn trends every day, week, or month. Track the progression of the key themes.

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Chatty Insights videos

No Chatty Insights videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and Chatty Insights)
Customer Support
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Help Desk
100 100%
0% 0
Market Research
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and Chatty Insights.

Why should a person choose your product over its competitors?

Chatty Insights's answer:

Chatty is a team-centric over a business-centric. The tool works with one or several business departments so purchase give extended value to the whole team.

How would you describe your primary audience?

Chatty Insights's answer:

Data-driven people! Chatty helps more analytical teams rediscover the storytelling behind the numbers, while marketing, service, or product-oriented professionals can leverage both qualitative and quantitative findings from Chatty Insights.

What makes your product unique?

Chatty Insights's answer:

Chatty is disrupting the current survey industry by blending market research with the ease of creating a survey. As a result, teams enjoy having a full interview after a 2-minute setup that can handle anywhere from 10 to over a thousand chats simultaneously. This leads to much higher response and submission rates, but most importantly, Chatty focuses on finding the exact reasons behind user feedback.

User comments

Share your experience with using Freshdesk and Chatty Insights. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Chatty Insights

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Chatty Insights Reviews

We have no reviews of Chatty Insights yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Chatty Insights mentions (0)

We have not tracked any mentions of Chatty Insights yet. Tracking of Chatty Insights recommendations started around May 2024.

What are some alternatives?

When comparing Freshdesk and Chatty Insights, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Voicepanel - A new way to get user feedback, using AI

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kraftful Analytics - Kraftful is a product analytics platform for apps that control devices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

1Flow - The leading in-app survey platform for mobile apps and websites to collect in-the-moment user feedback. Measure NPS, CSAT, CES, and PMF scores and gather feature-specific user feedback to improve your product.