Chatty Insights provides in-depth customer interviews with the scale of a survey.
Chatty Insights is the perfect platform for understanding customer behavior at any scale, in any language, fast. Our AI-driven interviews are as simple as a survey with the depth of detailed research, effortlessly discovering customer needs and decision drivers.
Easily organize your research, share an interview link with your customers or embed within the product – and let AI do the work for you. Discover hidden patterns thanks to our powerful analytics, presented in a user-friendly dashboard that turns qualitative research into actionable insights.
Research Solutions: Automatic Customer Interview AI CSAT Market Research User Churn Analysis Smart Feedback Analysis
Make your customers feel heard—send them a Chatty!
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Chatty Insights's answer:
Chatty is a team-centric over a business-centric. The tool works with one or several business departments so purchase give extended value to the whole team.
Chatty Insights's answer:
Data-driven people! Chatty helps more analytical teams rediscover the storytelling behind the numbers, while marketing, service, or product-oriented professionals can leverage both qualitative and quantitative findings from Chatty Insights.
Chatty Insights's answer:
Chatty is disrupting the current survey industry by blending market research with the ease of creating a survey. As a result, teams enjoy having a full interview after a 2-minute setup that can handle anywhere from 10 to over a thousand chats simultaneously. This leads to much higher response and submission rates, but most importantly, Chatty focuses on finding the exact reasons behind user feedback.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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