Software Alternatives, Accelerators & Startups

10Web VS LiveAgent

Compare 10Web VS LiveAgent and see what are their differences

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10Web logo 10Web

All-in-one WordPress website builder

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • 10Web Landing page
    Landing page //
    2023-04-28
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

10Web features and specs

  • Ease of Use
    10Web offers a user-friendly interface that simplifies website building and management, making it accessible for users of all skill levels.
  • AI-Powered Platform
    With its AI-powered website builder, 10Web allows for rapid development and customization of websites, reducing the time and effort required.
  • Integrated Hosting
    10Web provides high-performance WordPress hosting that's optimized for speed and security, eliminating the need to find a separate hosting provider.
  • Automated Features
    It includes automated features like website backups, updates, and SEO, simplifying website maintenance and ensuring optimal performance.
  • Responsive Design
    Templates and design tools offered by 10Web are responsive, ensuring websites look great on all devices, from desktops to smartphones.
  • Comprehensive Plugin Suite
    10Web offers a suite of powerful plugins, including form builders, galleries, and sliders, which can enhance website functionality without extra costs.
  • Customer Support
    24/7 customer support is available to assist with any issues or questions, providing peace of mind for users.

Possible disadvantages of 10Web

  • Cost
    10Web's advanced features come at a higher price point compared to some other website builders, which might be a constraint for budget-conscious users.
  • Learning Curve
    Although user-friendly, the vast array of features and customization options might still present a learning curve for complete beginners.
  • Limited Flexibility Outside WP Ecosystem
    Being a WordPress-centric platform, users looking for non-WordPress solutions might find 10Web's offerings limited in comparison.
  • Template Constraints
    Some users might find the available templates limiting if they are looking for highly unique or bespoke designs.
  • Dependency on Internet Connection
    As a cloud-based solution, users need a reliable internet connection to effectively use the platform's features and manage their websites.
  • Potential Over-Reliance on Automation
    While automation is beneficial, over-relying on automated features might limit user understanding and hands-on experience with website management.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of 10Web

Overall verdict

  • Overall, 10Web is considered a good platform, especially for users who value an all-in-one, AI-driven approach to website management and appreciate the robust features geared towards improving site performance and ease of use.

Why this product is good

  • 10Web is a popular choice for building and managing WordPress websites due to its AI-powered website builder, providing users with a hassle-free and automated experience. It offers features like automated hosting on Google Cloud, one-click website migration, and various optimization tools such as image optimization and automated backups. Additionally, 10Web ensures daily site speed optimization, which is crucial for maintaining user engagement and SEO performance.

Recommended for

    10Web is well-suited for small to medium-sized businesses, freelancers, and individuals who want a streamlined, automated solution for their WordPress sites without needing deep technical knowledge. It's also ideal for those who prioritize site speed, security, and built-in SEO tools.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

10Web videos

10Web Review & Tutorial - WordPress Site Management & Host | AppSumo

More videos:

  • Review - 10Web Review on AppSumo
  • Demo - 10Web Review and Demo: Appsumo Deal

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to 10Web and LiveAgent)
Website Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
Website Design
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing 10Web and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using 10Web and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 10Web and LiveAgent

10Web Reviews

Top No Code Website Builders in 2023
10Web is a WordPress website builder powered by AI that employs WordPress and AI to create the first draft of your website in a matter of minutes. Because it provides a powerful cloud-based WordPress website builder, 10Web is now recognized as a favourite choice for small businesses.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, 10Web seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

10Web mentions (2)

  • 29 June 2023 - Daily Chat Thread
    Https://10web.io/ ...This seems to be just another website builder that uses text commands to 'create' websites from pre-made design templates. It still requires someone who knows how to operate and maintain a website, though. Source: about 3 years ago
  • 10Web Booster Review โ€“ Speed Up your WordPress in a Click
    Ahh, another affiliate review? Affiliate links are not allowed here. Your Pretty Link pro plugin redirects the users to "https://10web.io/" with ?_from=9eeky on the end... Source: about 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing 10Web and LiveAgent, you can also consider the following products

WiX - Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Webflow - Build dynamic, responsive websites in your browser. Launch with a click. Or export your squeaky-clean code to host wherever you'd like. Discover the professional website builder made for designers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Durable - Durable makes it 10x easier to start an independent service business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.