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Get into the minds of your customers by watching them navigate your site and chatting with them as they do so.
#Live Chat #Customer Service #Web Analytics 3 social mentions
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GoSquared Real-Time Web Analytics. See who's reading, commenting, joining, or buying on your website right now. Watch your traffic unfold.
#Web Analytics #Mobile Analytics #Analytics
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Whatfix Enterprise: Enhancing self-service capability of any web product
#Web Analytics #Analytics #User Onboarding And Engagement 3 social mentions
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Smooch connects your business software to all the world’s messaging channels for a more human customer experience.Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 1 social mentions
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Braze is the customer engagement platform for leading brands
#Live Chat #Analytics #Customer Support
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ApexChat provides live chat solutions and services for online businesses.
#Live Chat #Customer Service #Help Desk
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Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.
#Surveys #Feedback #User Feedback
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MomentCRM is a platform for support, sales, marketing, and product development.
#Sales #CRM #Help Desk
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APertain is a Mobile Customer Engagement Platform that provides User Engagement Tools such as Smart Rating Prompts, In-App Support, Push Notifications, User Onboarding, App Analytics, Pertain Engine etc.
#CRM #Help Desk #Security
Product categories
Summary
The top products on this list are Lucky Orange, GoSquared, and Whatfix.
All products here are categorized as:
Platforms for managing customer inquiries and support tickets.
Tools for analyzing web traffic and user interactions on websites.
One of the criteria for ordering this list is the number of mentions that products have on reliable external sources.
You can suggest additional sources through the form here.
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